Accelerating the remote monitoring market through partnership

Man and woman outside home

The Health Innovation Network and NHS England (London Region) recently held a series of procurement roundtables focused on remote monitoring. In this blog HIN Chief Executive Rishi Das-Gupta and NHS England Regional Director of Digital Transformation Luke Readman discuss how developmental partnerships offer the chance to accelerate the development of this emerging technology.

“Trust is hard won and easily lost. Any effective partnership needs to have a high level of trust, this means that partners must be willing to work together to solve problems collaboratively, agreeing to work in the best interests of the partnership goals.”

Healthy relationships need clear boundaries and shared goals; during the pandemic we had to procure remote monitoring solutions at pace, leaving precious little time to build trust and align visions. In London, some remote monitoring suppliers overpromised and underdelivered on the quality and time taken to build and deliver solutions; whilst service expectations were not always realistic which also contributed to the breakdown of some relationships.

The Health Innovation Network and NHS England (London Region) recently held a series of procurement roundtables, bringing together experts from across industry alongside commissioner and provider organisations to explore a better way forward.

Given our collaborative approach, it seems fitting that the “red thread” running through these lively discussions was the importance of developmental partnerships and contractually enabled collaboration to achieve our collective goals.

Some of the tactics discussed in the roundtable report include:

Early market engagement: Co-defining problems with industry to lay the ground for partnership working through dialogue.

Developmental contracting: Building the intention to develop a solution into contracting processes.

Meeting future needs: Creating work packages which account for areas of uncertainty or with the flexibility to respond to “unknown unknowns”.

Testing via pilots and evaluation: Testing work packages through contracts which build lower-risk pilots into delivery before committing to larger costs.

Harnessing innovation: Contracting with multiple suppliers to harness innovation in all patient cohorts across a geography, including making use of Dynamic Purchasing Systems to allow new suppliers to join and local systems to articulate their own bespoke needs.

We are delighted to share the initial outputs of our roundtable events.

Further guidance and recommendations looking at how to procure and contract for partnerships coming soon.

Read our summary report

Check out expert insights on partnering with the remote monitoring industry to accelerate the value of technology for patients.

Download the report

Get in touch

Speak to our experienced team about procuring, implementing or evaluating remote monitoring solutions.

Email us

New NHS Innovation Service streamlines national support for innovators

Doctor using tablet device

HIN Chief Executive Rishi Das-Gupta has hailed this week’s launch of the NHS Innovation Service as an important step forward in delivering life-changing innovation more quickly.

Coordinated by the NHS Accelerated Access Collaborative (AAC), the service has been developed to support the UK’s Life Sciences Vision and accelerate the uptake of promising and impactful innovations into the NHS.

The NHS Innovation Service provides access to guidance and coordinated support from AHSNs and other organisations who have experience, knowledge, and expertise in developing and supporting the spread and adoption of healthcare innovations.

Innovators working with the service will be provided tailored guidance to help them complete processes which will help “unlock” adoption and spread within the NHS, including:

  • Regulations and service standards relevant to innovations
  • Demonstrating evidence of efficacy
  • NHS procurement and reimbursement processes

The service enables innovators to access support from expert organisations through a single coordinated platform. Organisations currently part of the NHS Innovation Service include:

  • The AHSN Network
  • Department for International Trade (DIT)
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • National Institute for Health and Care Excellence (NICE)

Innovators create an account and complete an innovation record, which contains detailed information about their innovation. This enables an expert team to determine the requirements for the innovation to be adopted and put the innovator in touch with the right organisation at the right time. At each stage, organisations offering support have access to the innovation record, which will accelerate the process and avoid duplication – saving innovators having to reintroduce their concept and progress to each organisation.

The NHS Innovation Service is currently in public beta – a public testing phase. Users will be able to provide feedback on the service based on their experiences, creating opportunities for it to improve with further testing. The service replaces the HealthTech Connect platform.

Dr Rishi Das-Gupta, HIN Chief Executive said: “The NHS Innovation Service will further bolster the expert support already available to south London innovators through our own Innovation team and the DigitalHealth.London programme.

“I am particularly pleased that this new service will allow streamlined engagement with national bodies such as MHRA and NICE, who can often be crucial players in facilitating the spread and adoption of the most promising innovations. Reducing the complexity of interfacing with these bodies will undoubtedly mean patients benefit from innovations sooner.

“This work is another powerful demonstration of our sector’s commitment to collaboration as a driver of world-class health innovation in the UK.”

Inclusive innovation: 5 things you can do to make healthtech better for the LGBTQI+ community


Post Title

To celebrate Pride Month 2022, we’ve teamed up with DigitalHealth.London NHS Navigator Brett Hatfield to look at some practical steps anyone working in health and care can take to make health tech more accessible and inclusive to the LGBTQI+ community.

The LGBTQI+ community is affected by disproportionately worse health outcomes and experiences of care. Health technology and innovation can play an important role in tackling these long-standing inequalities, with progress already being made through movements such as Queertech – but it is important we keep up this momentum.

Whether you are a clinician or commissioner, member of the LGBTQI+ community yourself or aspiring ally, any person working in the health and care system can contribute to making health and care technology better for people who identify as lesbian, gay, bisexual, transgender, queer or intersex.

In this blog we’ll be looking at 5 steps anyone can take to get started with LGBTQI+ inclusive innovation – if you’ve got additional ideas or resources we’d love to hear from you.

1. Learn about the health experiences of LGBTQI+ people

People from the LGBTQI+ community have faced – and continue to face – specific barriers and challenges when it comes to health. In recent years, progress has been made on understanding some of these challenges and starting to address some of the underlying issues that have resulted in health inequalities.

• Read Stonewall’s “LGBT in Britain Health Report” (PDF)

On the other side of the therapeutic relationship, many LGBTQI+ NHS staff also sadly continue to experience discrimination, with one recent survey revealing that more than a quarter of lesbian, gay or bisexual staff had received bullying or poor treatment from their colleagues.

• Read The King’s Fund blog “Supporting LGBTQ+ NHS Staff

2. Join a community

The LGBTQI+ community has a long tradition of connections spanning geographies, languages and backgrounds. Many thousands of communities and forums now exist in helping to bring together people who identify as LGBTQI+ (and allies) with specific interests. Many of these intersect with the worlds of health and technology, making them the perfect place for incubating ideas, discussing challenges, or simply listening and learning more about the experiences of LGBTQI+ people.

We’ve listed a handful of relevant communities below, but many more can be found by searching the web:

Lesbians who Tech
Guy’s and St Thomas’ LGBT+ Network
Pride in STEM
LGBT+ Future NHS workspace

3. Be data-savvy

A particularly relevant inclusive innovation topic for people working in the design and deployment of NHS technology services is the importance of getting monitoring and data collection right.

Monitoring refers to the collection of consistent data about service users to help identify population health risks, inequalities, or opportunities for service improvement. In many instances, having information about characteristics such as sex, gender or sexual orientation provides vital insight that makes a real difference to service users.

Whilst monitoring (or data collection for other purposes, such as for clinical risk management) is important, the way that this monitoring is conducted is also important to consider for inclusive services. For example, if required, methods for collecting data around sex and gender should be designed inclusively to avoid excluding people who identify as trans or non-binary.

• Read “If we’re not counted, we don’t count” (PDF), a guide from the LGBT Foundation about monitoring best practice
• Read NHS Digital guidance on monitoring
• Read “Let’s talk about sex*”, a blog from former NHS Digital service designer Emma Parnell about how her personal connection to the trans community helped to shape a more inclusive Covid-19 vaccination booking service

4. Get inspired

The future looks bright for innovations that may tackle health inequalities within the LGBTQI+ community, or improve health outcomes for people who identify as gay, lesbian, bisexual, transgender, queer or intersex. We’ve picked a few innovations that are already making waves:

LVNDR, who are pioneering a new approach to inclusive and personalised healthcare that integrates with existing services
Love Positive, who are exploring new approaches to more inclusive and body positive relationship and sex education programmes
Plume, who are improving access to gender-affirming therapies and supporting trans people in the US
Helsa Helps, who deliver Empathy VR (virtual reality) training combined with psychological mechanisms to immerse users in stories depicting stigma and discrimination towards minority people, experienced through the eyes of the stigmatised, addressing homophobia, transphobia, racism, and sexism
Kalda, who offer a smartphone app for LGBTIQ+ mental wellbeing. They provide users with access to on-demand LGBTQIA+ courses and mindfulness sessions addressing some of the stressors that come with being LGBTQIA+

Note: these apps and services may have not been formally evaluated or assessed by the Health Innovation Network and their inclusion in this article should not be considered an endorsement for use.

Don’t forget that if you’re an innovator looking for support, you can get in touch with us!

5. Challenge yourself

Helping your workplace become as inclusive as possible could start with something as simple as changing your language slightly, or thinking about using your pronouns to introduce yourself. Whether you identify as LGBTQI+ yourself or you want to become an ally, what could you do to help LGBTQI+ colleagues thrive?

• Read “Challenging the default“, an NHS Employers blog from Dr Michael Brady
• Read “Why pronouns matter“, an NHS Confed blog from Dr Jamie Willo
• Read “7 ways you can be an LGBTQ ally at work“, an article from Stonewall