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Mindset-XR Innovation Support Programme company spotlight: Care Reality
June 12, 2025Our Mindset-XR Innovation Support Programme spotlight for June is on Care Reality who create immersive VR training and therapy solutions for the health and social care sector.
Their product, FLO, is designed to support professional development, improve care standards, and enhance patient outcomes by offering realistic interactive simulations that help care workers build empathy, gain practical skills, and understand complex conditions like dementia.
Below, we hear from Ross Toomer and Lucy Cooney, who share insights about the company and its innovative approach to enhancing patients' well-being.
What three pieces of advice would you give budding innovators?
- Test early – Validate your idea with real users as soon as possible.
- Stay user focused. Build with, not for, your audience.
- Be persistent – innovation takes time and rejection is part of the journey. Keep refining, learning and pushing forward.
How has user feedback, particularly from patients and clinicians, shaped your product?
User feedback is central to FLO’s development. Sector specialists and end users have influenced scenario design, ensuring content is realistic, relevant and aligned with current practice. Feedback from learners highlighted the need for shorter, focused modules, leading to improvements in pacing, interactivity and clarity.
How is user patient involvement incorporated?
We involve users throughout development by co-designing content with care staff, trainers and individuals with lived experience. Their insights shape realistic scenarios, language and tone. Feedback from pilots directly informs updates, ensuring FLO stays relevant and inclusive.
Why should the health and care system be excited about your innovation?
FLO directly supports better outcomes for both care providers and the people they support. It transforms training with scenario based learning that builds confidence and skills in a safe, engaging way. It’s cost effective, easy to deploy and designed around real care challenges.
