Procuring Emerging Technologies in the NHS: Lessons from Ambient Voice Technology (AVT)
Procuring emerging technologies, particularly artificial intelligence (AI) tools, within the NHS poses a unique set of challenges. Markets evolve quickly, supplier capabilities change month to month, and there is often limited evidence available to guide decision-making.
Ambient Voice Technology (AVT), a form of non-clinical AI designed to support clinicians with real-time documentation and workflow assistance, is a prime example of a technology experiencing rapid growth, high interest, and evolving functionality. South West London Acute Provider Collaborative (SWL APC) commissioned the HIN to support the procurement of AVT across its Trusts. The experience has generated a set of insights that can support other NHS organisations embarking on similar procurement journeys, whether for AVT or for other emerging AI enabled technologies.
Drawing on our experience with AVT and across multiple AI supported initiatives over the years — including the TeleRehaB Decision Support System (DSS) and Robotic Process Automation (RPA) — our latest whitepaper explores learning from these workstreams and real-world procurement into practical guidance for systems facing similar challenges.
The whitepaper covers key topics in the procurement journey, including:
Who is the programme for?
- Key steps for procuring emerging technology
A practical, high-level view of pre-procurement and early procurement activity for emerging technologies
- Navigating real-world procurement frameworks and processes
A detailed case study of AVT procurement in southwest London
- Insights and lessons learned
Lessons and insights applicable to AVT and broader non‑clinical AI tools
- Where to find procurement support
Resources and details for further support
Looking at procuring AVT or other emerging digital and AI technologies?
Read the full report to learn practical insights from this work and how to apply proven learning to your own AI procurement journeys.
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Procuring Emerging Technologies in the NHS: Lessons from Ambient Voice Technology (AVT)
TeleRehaB Decision Support System (DSS) Market Access Report
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