Innovation Exchange webinar: Modernising Primary Care TelephonyMarch 8, 2022
Event: Empowering Patients to Self-Manage
Our interactive webinar “Modernising Primary Care Telephony” took place on Wednesday 2 March, 12:30-14:00.
The webinar showcased telephony innovations, highlighting the potential for modern telephony to improve communication in primary care across London.
Presented by the Health Innovation Network in collaboration with the NHS England Digital First Programme London, we looked at how updating traditional telephone systems can improve interactions with patients and support PCN development, flexible and remote working and help streamline service delivery.
This event updated primary care staff about emerging national plans around primary care telephony and built on previous work undertaken in this area through the Digital First Programme and learning from ongoing projects. The event also showcased several products on the market, helping primary care staff understand the breath and depth of functionality that can transform primary care processes.
In addition, the HIN has produced a commissioning guide on Modernising Primary Care Telephony which is now available for download from the Health Innovation Network’s website. This report was commissioned by Our Healthier South East London ICS (OHSEL)through the Digital First Programme and delivered by the Health Innovation Network, the Academic Health Science Network for South London.
You can access the event pack and running order here, and the slide deck here.
Video Running Order
|00:00:00||Introduction from Chair/
Health Innovation Network
Head of Digital Transformation & Technology
Health Innovation Network
A London region perspective around the opportunities of modern telephony in primary care.
Regional Director for Digital First Programmes
NHS England (London)
|00:09:57||Five 2-minute pitches*
EVAD Think Healthcare
Product: Think Healthcare Solution
Think Healthcare Team Leader
Public Sector Account Manager
Product: Horizon, the modern Primary Care telephony choice
Business Development Executive
Premier Choice Group
Product: Premier Patient Line
Taking an ICS wide approach to primary care telephony
NWL GP Telephony Lead, Digital First
North West London CCG
|00:34:07||Four 2-minute pitches*||Voice Connect Ltd
Product: Cloud Based Patient Partner with Automated Telephony Repeat Prescriptions Review and Ordering Service
Product: GP Cloud Voice
Product: Surgery Connect Desktop App
Product: Bespoke Phone System
Advanced Telephony National Update
Head of GPIT Transformation, Digital Primary Care
NHS Transformation Directorate / NHS England & NHS Improvement
|00:47:27||Panel discussion and Q&A session||Speakers and Chair to take questions from the audience|
|* The Health Innovation Network and NHS England do not endorse or recommend any of the commercial innovations showcased at this Innovation Exchange event. The innovations referred to at the event are not preferred suppliers and there are other solutions that can support the challenges identified. This event is intended to inspire people as to how innovations can support health system problems, rather than endorse any specific solutions, with the sole intended purpose to be for guidance only.|