Innovation Exchange webinar: Modernising Primary Care Telephony

Published on March 8, 2022 and last updated on May 23, 2022 by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our interactive webinar “Modernising Primary Care Telephony” took place on Wednesday 2 March, 12:30-14:00.

The webinar showcased telephony innovations, highlighting the potential for modern telephony to improve communication in primary care across London.

Presented by the Health Innovation Network in collaboration with the NHS England Digital First Programme London, we looked at how updating traditional telephone systems can improve interactions with patients and support PCN development, flexible and remote working and help streamline service delivery.

This event updated primary care staff about emerging national plans around primary care telephony and built on previous work undertaken in this area through the Digital First Programme and learning from ongoing projects. The event also showcased several products on the market, helping primary care staff understand the breath and depth of functionality that can transform primary care processes.

In addition, the HIN has produced a commissioning guide on Modernising Primary Care Telephony which is now available for download from the Health Innovation Network’s website. This report was commissioned by Our Healthier South East London ICS (OHSEL)through the Digital First Programme and delivered by the Health Innovation Network, the Academic Health Science Network for South London.

You can access the event pack and running order here, and the slide deck here.

Video Running Order

Start time	Topic	Presenter
00:00:00	Introduction from Chair/ Health Innovation Network	Denis Duignan Head of Digital Transformation & Technology Health Innovation Network
00:04:50	Presentation: A London region perspective around the opportunities of modern telephony in primary care.	Matt Nye Regional Director for Digital First Programmes NHS England (London)
00:09:57	Five 2-minute pitches*	Babble Ltd Product: Babblevoice Antoine Lever Director EVAD Think Healthcare Product: Think Healthcare Solution Mike Smyth Think Healthcare Team Leader Exponential-e Product: UC-One Tim Gilliatt Public Sector Account Manager Gamma Product: Horizon, the modern Primary Care telephony choice Amy Black Business Development Executive Premier Choice Group Product: Premier Patient Line James Gargaro Sales Manager
00:24:31	Presentation: Taking an ICS wide approach to primary care telephony	Brian Stennett NWL GP Telephony Lead, Digital First North West London CCG
00:34:07	Four 2-minute pitches*	Voice Connect Ltd Product: Cloud Based Patient Partner with Automated Telephony Repeat Prescriptions Review and Ordering Service Paul Trayler Sales Director VTSL Limited Product: GP Cloud Voice Rob Walton CEO X-on Product: Surgery Connect Desktop App Paul Bensley Director Yo Telecom Product: Bespoke Phone System Daniel Mills Senior Consultant
00:41:02	Presentation: Advanced Telephony National Update	Nikki Hinchley Head of GPIT Transformation, Digital Primary Care NHS Transformation Directorate / NHS England & NHS Improvement
00:47:27	Panel discussion and Q&A session	Speakers and Chair to take questions from the audience
01:16:13	Closing remarks	Chair

* The Health Innovation Network and NHS England do not endorse or recommend any of the commercial innovations showcased at this Innovation Exchange event. The innovations referred to at the event are not preferred suppliers and there are other solutions that can support the challenges identified. This event is intended to inspire people as to how innovations can support health system problems, rather than endorse any specific solutions, with the sole intended purpose to be for guidance only.

Community Diagnostic Centres – Cardiology Innovation Exchange

Published on December 8, 2021 and last updated on May 23, 2022 by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our “Community Diagnostic Centres – Cardiology Innovation Exchange” took place on Wednesday 1 December 2021 from 9:00- 12:00.

The NHS London Community Diagnostic Hub (CDC) Programme are working closely with clinical pathway groups in the design and development of the CDCs to ensure they are meeting the needs of patients and the health system. Health Innovation Network and UCLPartners (Academic Health Science Networks – AHSNs) are supporting the programme to advise on innovative solutions to support the CDCs, in order to improve efficiency and care for patients.

To showcase this work, all three London AHSNs (HIN, UCLP, and ICHP) hosted an Innovation Exchange Event that gave clinicians, pathway experts, system leaders and innovators an opportunity to engage and discuss the innovative solutions that can support the set-up of the CDCs.

The innovations that were presented at the event had been selected based on challenge areas identified through our structured engagement with a variety of stakeholders in the field. The current focus is on cardiology and the pathways linked to heart failure, atrial fibrillation, chest pain and valve disease.

Please note, the innovations referred to at the event are not preferred suppliers and there are other solutions that can support the challenges identified. This event was intended to inspire people as to how innovations can support health system problems, rather than endorse any specific solutions.

You can watch the recording below, access the event pack here, and access the slides here.

If you’d like to watch a specific presentation, timings can be found below;

“Transforming Cancer diagnosis through technology and AI” interactive webinar recording

Published on November 1, 2021 and last updated on November 25, 2021 by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our interactive webinar raising awareness of innovative cancer diagnostic tools and practices in cancer in South East London took place on on Wednesday 17 November, 2021.

This webinar, presented by the Health Innovation Network and the South East London Cancer Alliance, looked at how Artificial Intelligence and Machine Learning are being used in diagnostic technology across multiple clinical areas in cancer.

We heard from Innovators and Tech companies including:

The SELCA Rapid Diagnostics Hub – The team will present their research on future practice and innovations to develop the service.

Kherion Medical – Transforming cancer diagnostics through the power of deep learning, helping radiology departments become more effective and efficient, overcome resource challenges, and improve patient experience.

Odin Vision – An award-winning Artificial Intelligence (AI) company founded by a team of eminent clinicians and artificial intelligence experts with the mission of creating the next generation of AI enabled applications for endoscopy.

Plus short pitches from health tech companies with solutions to improve the accuracy and speed of diagnosis, aid clinical decision-making, and lead to better health outcomes, including:

Behold – Bringing AI technologies to radiology departments in the NHS to support the accelerated diagnosis of acute, chronic and healthy patient examinations.

IBEX – Empowering pathologists to make quicker and more accurate diagnosis with state-of-the-art decision-support tools.

Pinpoint – Using AI analysis of blood tests to produce a calibrated probability that a patient has cancer in one of the nine main cancer groups, covering over 98% of all urgent cancer referrals.

Skin Analytics – Providing AI supported dermatology solutions in partnership with the NHS, supporting clinicians in their assessment of skin lesions.

You can watch the recording here and access the event pack here.

Event: Empowering Patients to Self-Manage

Published on April 28, 2020 and last updated on May 31, 2020 by Rahel Gerezgiher

Event: Empowering Patients to Self-Manage

Brought to you by our Innovation theme.

Are you a Health and Social Care professional interested in learning more about digital solutions to support patients to self-manage or a company with a digital self-management solution that would like to pitch your idea? Then look no further and join us on Thursday 21 May.

What you will get

This interactive Webinar will bring together Social Care, Primary Care, Trusts, CCGs and innovators to explore solutions for empowering patients to self-manage their long-term conditions, mental health and wellbeing using digital solutions.

We will begin with a presentation from James Woollard of Oxleas NHS Foundation Trust on the potential for self management platforms to support patients. Chris Gumble from NHS South West London CCG will share their experiences with the Diabetes Decathlon project and the collaboration with Sweatcoin, an exercise incentivisation app. Charlotte Lee, the Director of Big Health UK will present lessons learnt whilst rolling out the digital self-care platform Sleepio across the NHS.

Join key stakeholders from NHS providers and commissioners to learn about digital self-management solutions including:

education for specific health conditions;
peer-led courses;
online self-management tools;
telephone support and telehealth; and
self-monitoring of medication and symptoms using digital technology.

Ten leading companies will each present a short pitch at the event on how their solutions can help patients manage their conditions and play a more active role in their own healthcare decisions.

How to sign up

Health and Social Care professionals, contact Karla Richards, Project Manager for the Innovation Theme to secure your place.

Are you a company that would like to pitch?* Contact Karla Richards, Project Manager for the Innovation Theme for further details on how to be selected.

*please note the deadline for pitch submissions is 6 May.