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Innovation Exchange webinar: Modernising Primary Care Telephony

Published and last updated by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our interactive webinar “Modernising Primary Care Telephony” took place on Wednesday 2 March, 12:30-14:00.

The webinar showcased telephony innovations, highlighting the potential for modern telephony to improve communication in primary care across London.

Presented by the Health Innovation Network in collaboration with the NHS England Digital First Programme London, we looked at how updating traditional telephone systems can improve interactions with patients and support PCN development, flexible and remote working and help streamline service delivery.

This event updated primary care staff about emerging national plans around primary care telephony and built on previous work undertaken in this area through the Digital First Programme and learning from ongoing projects. The event also showcased several products on the market, helping primary care staff understand the breath and depth of functionality that can transform primary care processes.

In addition, the HIN has produced a commissioning guide on Modernising Primary Care Telephony which is now available for download from the Health Innovation Network’s website. This report was commissioned by Our Healthier South East London ICS (OHSEL)through the Digital First Programme and delivered by the Health Innovation Network, the Academic Health Science Network for South London.

You can access the event pack and running order here, and the slide deck here.

Video Running Order

Start time Topic Presenter
00:00:00 Introduction from Chair/

Health Innovation Network

 

 Denis Duignan

Head of Digital Transformation & Technology

Health Innovation Network
00:04:50 Presentation:

A London region perspective around the opportunities of modern telephony in primary care.

 Matt Nye

Regional Director for Digital First Programmes

NHS England (London)
00:09:57 Five 2-minute pitches*

 

 Babble Ltd

Product: Babblevoice

Antoine Lever

Director

EVAD Think Healthcare

Product: Think Healthcare Solution

Mike Smyth

Think Healthcare Team Leader    

Exponential-e  

Product: UC-One

Tim Gilliatt

Public Sector Account Manager

Gamma

Product: Horizon, the modern Primary Care telephony choice

Amy Black

Business Development Executive                  

Premier Choice Group

Product: Premier Patient Line

James Gargaro

Sales Manager   

00:24:31 Presentation:

Taking an ICS wide approach to primary care telephony

 Brian Stennett

NWL GP Telephony Lead, Digital First

North West London CCG
00:34:07 Four 2-minute pitches* Voice Connect Ltd

Product:  Cloud Based Patient Partner with Automated Telephony Repeat Prescriptions Review and Ordering Service

Paul Trayler

Sales Director     

VTSL Limited

Product: GP Cloud Voice

Rob Walton                          

CEO

X-on      

Product: Surgery Connect Desktop App

Paul Bensley

Director

Yo Telecom       

Product: Bespoke Phone System

Daniel Mills

Senior Consultant              

00:41:02 Presentation:

Advanced Telephony National Update

 Nikki Hinchley

Head of GPIT Transformation, Digital Primary Care

NHS Transformation Directorate / NHS England & NHS Improvement
00:47:27 Panel discussion and Q&A session Speakers and Chair to take questions from the audience
01:16:13 Closing remarks Chair
* The Health Innovation Network and NHS England do not endorse or recommend any of the commercial innovations showcased at this Innovation Exchange event. The innovations referred to at the event are not preferred suppliers and there are other solutions that can support the challenges identified. This event is intended to inspire people as to how innovations can support health system problems, rather than endorse any specific solutions, with the sole intended purpose to be for guidance only.

Community Diagnostic Centres – Cardiology Innovation Exchange

Published and last updated by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our “Community Diagnostic Centres – Cardiology Innovation Exchange” took place on Wednesday 1 December 2021 from 9:00- 12:00.

The NHS London Community Diagnostic Hub (CDC) Programme are working closely with clinical pathway groups in the design and development of the CDCs to ensure they are meeting the needs of patients and the health system. Health Innovation Network and UCLPartners (Academic Health Science Networks – AHSNs) are supporting the programme to advise on innovative solutions to support the CDCs, in order to improve efficiency and care for patients.

To showcase this work, all three London AHSNs (HIN, UCLP, and ICHP) hosted an Innovation Exchange Event that gave clinicians, pathway experts, system leaders and innovators an opportunity to engage and discuss the innovative solutions that can support the set-up of the CDCs.

The innovations that were presented at the event had been selected based on challenge areas identified through our structured engagement with a variety of stakeholders in the field. The current focus is on cardiology and the pathways linked to heart failure, atrial fibrillation, chest pain and valve disease.

Please note, the innovations referred to at the event are not preferred suppliers and there are other solutions that can support the challenges identified. This event was intended to inspire people as to how innovations can support health system problems, rather than endorse any specific solutions.

You can watch the recording below, access the event pack here, and access the slides here.

If you’d like to watch a specific presentation, timings can be found below;

“Transforming Cancer diagnosis through technology and AI” interactive webinar recording

Published and last updated by Beatrice Howard

Event: Empowering Patients to Self-Manage

Our interactive webinar raising awareness of innovative cancer diagnostic tools and practices in cancer in South East London took place on on Wednesday 17 November, 2021.

This webinar, presented by the Health Innovation Network and the South East London Cancer Alliance, looked at how Artificial Intelligence and Machine Learning are being used in diagnostic technology across multiple clinical areas in cancer.

We heard from Innovators and Tech companies including:

The SELCA Rapid Diagnostics Hub – The team will present their research on future practice and innovations to develop the service.

Kherion Medical – Transforming cancer diagnostics through the power of deep learning, helping radiology departments become more effective and efficient, overcome resource challenges, and improve patient experience.

Odin Vision – An award-winning Artificial Intelligence (AI) company founded by a team of eminent clinicians and artificial intelligence experts with the mission of creating the next generation of AI enabled applications for endoscopy.

Plus short pitches from health tech companies with solutions to improve the accuracy and speed of diagnosis, aid clinical decision-making, and lead to better health outcomes, including:

Behold – Bringing AI technologies to radiology departments in the NHS to support the accelerated diagnosis of acute, chronic and healthy patient examinations.

IBEX – Empowering pathologists to make quicker and more accurate diagnosis with state-of-the-art decision-support tools.

Pinpoint – Using AI analysis of blood tests to produce a calibrated probability that a patient has cancer in one of the nine main cancer groups, covering over 98% of all urgent cancer referrals.

Skin Analytics – Providing AI supported dermatology solutions in partnership with the NHS, supporting clinicians in their assessment of skin lesions.

You can watch the recording here and access the event pack here.

Guidance for Care Homes: Suspected Coronavirus Care Pathway

Published and last updated by Rahel Gerezgiher

Guidance for Care Homes: Suspected Coronavirus Care Pathway

The NHS London Out of Hospital Cell, London Clinical Networks, London Directors of Public Health and Adult Social Care, Health Innovation Network and Public Health England have collaborated to provide resources to assist the care and support vulnerable adults receive during Covid-19. 

The practical guidance has been designed to complement, not replace, local guidance and professional judgement. We are actively working on other resources which will be updated to align to national and regional guidelines once published. 

Resources

Advice to Care Homes on Covid-19, please click here.

Care Home resource pack, please click here.

Guide for care homes on saying “goodbye”, please click here.

If you have further questions relating to the above resources, please contact the London Clinical Networks in the first instance by emailing england.london-scn@nhs.net 

Event: Empowering Patients to Self-Manage

Published and last updated by Rahel Gerezgiher

Event: Empowering Patients to Self-Manage

Brought to you by our Innovation theme.

Are you a Health and Social Care professional interested in learning more about digital solutions to support patients to self-manage or a company with a digital self-management solution that would like to pitch your idea? Then look no further and join us on Thursday 21 May.

What you will get

This interactive Webinar will bring together Social Care, Primary Care, Trusts, CCGs and innovators to explore solutions for empowering patients to self-manage their long-term conditions, mental health and wellbeing using digital solutions.

We will begin with a presentation from James Woollard of Oxleas NHS Foundation Trust on the potential for self management platforms to support patients. Chris Gumble from NHS South West London CCG will share their experiences with the Diabetes Decathlon project and the collaboration with Sweatcoin, an exercise incentivisation app. Charlotte Lee, the Director of Big Health UK will present lessons learnt whilst rolling out the digital self-care platform Sleepio across the NHS.

Join key stakeholders from NHS providers and commissioners to learn about digital self-management solutions including:

  • education for specific health conditions;
  • peer-led courses;
  • online self-management tools;
  • telephone support and telehealth; and
  • self-monitoring of medication and symptoms using digital technology.

Ten leading companies will each present a short pitch at the event on how their solutions can help patients manage their conditions and play a more active role in their own healthcare decisions.

How to sign up

Health and Social Care professionals, contact Karla Richards, Project Manager for the Innovation Theme to secure your place.

Are you a company that would like to pitch?* Contact Karla Richards, Project Manager for the Innovation Theme for further details on how to be selected.

*please note the deadline for pitch submissions is 6 May.

How technology can improve the delivery of social care services

Published and last updated by Rita Mogaiji
 

How technology can improve the delivery of social care services

With a growing population of older and disabled adults, London’s demand for care is placing the social care system under huge strain. Further to this, London Councils estimates that boroughs across the city have experienced a combined loss of more than £4 billion in core funding since 2010 (a reduction of around 63%). We need to think differently about how and where services are delivered, utilising digital solutions to maximise the workforce and care provided.

Health and social care systems are critical to maintaining the physical and mental wellbeing of Londoners. We need a digital revolution in adult social care, starting with exploring how social care services could be delivered digitally. Technology has the potential to help free up staff time by enabling users to access services digitally, thereby improving their independence, efficiency and wellbeing and reducing the need for in-person care visits simply for reassurance. Where this type of digital solution has been implemented, service users report that it helps to increase their digital literacy and independence and reduces their social isolation. It has also led to more flexible working for social care staff.

On Friday 13 March 2020 at St Thomas’ Hospital we hosted an Innovation Exchange event on the ‘Digital Revolution in Social Care’. The event brought together our members and key stakeholders in this field to discuss and showcase the most cutting-edge digital innovations to both inspire and practically help our industry partners to shape the future of social care delivery.

If you are interested in learning more about this innovation challenge please email Lesley.soden@nhs.net or if you missed the event you can see a glimpse of what you missed below.

Meet the innovator: James Flint

Published and last updated by Rahel Gerezgiher

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with James Flint, CEO and Co-Founder at Hospify; a compliant, trusted healthcare messaging app.

Pictured above R – L: James Flint, Co-founder and CEO with Neville Dastur, Co-founder at Hospify.

Tell us about your innovation in a sentence

Available for free in the Apple and Android app stores, Hospify puts a simple, affordable alternative to non-compliant consumer messaging services like WhatsApp, Viber, Telegram and Messenger directly into the hands of healthcare professionals and patients.

What was the ‘lightbulb’ moment?

Meeting with the Head of Health for the Information Commissioner’s Office in 2015 and discovering that, while a very big chunk of the NHS was using WhatsApp to communicate while at work, once GDPR arrived in 2018 they were going to have to stop doing this.

What three bits of advice would you give budding innovators?

    1. Be prepared for the long haul. And I mean long.
    2. Keep it simple.
    3. Never miss lunch.

What’s been your toughest obstacle?

Getting sufficient funding, without a doubt.

What’s been your innovator journey highlight?

Getting on the NHS digital heath accelerator last year. It felt like we’d finally been given the official stamp of approval.

Best part of your job now?

Meeting nurses and hearing directly from them what a difference Hospify can make to their working lives.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Implement and support proper health data interoperability standards. I know this Is finally happening, but it’s still the most important single thing that needs to be done.

A typical day for you would include..

Answering a lot of email, talking to my development team, meeting or calling potential investors, networking or promoting Hospify at some kind of health event, answering customer support questions about the platform. Usually all on the same day and sometimes all at the same time!

For more information on Hospify visit www.hospify.com, Facebook, LinkedIn or follow them on Twitter @hospifyapp

Meet the innovator: Lydia Yarlott

Published and last updated by Rahel Gerezgiher

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with Lydia Yarlott, Co-Founder at Forward Health; a secure messaging and workflow app, connecting care workers around patient pathways.

Pictured above: Lydia Yarlott.

Tell us about your innovation in a sentence

Forward is a mobile communications platform aiming to connect healthcare professionals for the first time.

What was the ‘lightbulb’ moment?

Probably being a first year doctor on my own in an NHS ward at 2am in the morning trying to get help for a deteriorating patient and being unable to contact anyone. Poor communication leads to a real feeling of helplessness, and I want to change that for doctors and nurses everywhere. It’s hard to believe we’re still using pagers and resorting to WhatsApp to get hold of each other in hospitals, so it wasn’t so much a lightbulb moment as an increasing feeling that something had to change!

What three bits of advice would you give budding innovators?

    1. Talk to everyone, and anyone, you can about your idea. You never know what will happen next. My great friend Will worked with me as a junior doctor; he’s now with us on Forward full-time. We never would have had him as part of the team if we hadn’t spent hours on night shifts discussing the problem together!
    2. Find a Co-Founder (or several!) I couldn’t imagine doing this alone. Philip and Barney are both amazing people and amazing leaders, and it’s their drive and optimism that got us to where we are today – 5% of the doctors in the UK and growing. Whenever one of you is losing faith (inevitable at times!) the others can put you back on your feet and help you with that resilience you need in spades to be a successful Founder.
    3. Care about your problem more than your solution. Get as close to it as you can and stay there. Your solution will be wrong first time around, but as long as the problem isn’t solved, you have a chance of something really worthwhile.

What’s been your toughest obstacle?

Personal doubt!

What’s been your innovator journey highlight?

Getting our first real use cases. Watching our product change the way people work, resulting in better, faster care for patients. We have an amazing group of physios and orthopaedic surgeons using Forward to streamline shoulder surgery for patients, and another group who are using it to coordinate the multidisciplinary team in paediatric allergy. I can’t get enough of those stories because I know how tough it can be on the frontline of the NHS.

Best part of your job now?

The great privilege of working as a doctor and as a Co-Founder. I love clinical work, but I get frustrated by outdated systems, and I would hate it if I couldn’t focus on changing that. I care about healthcare at a systemic level and I want the NHS to survive, but I know that for that to be the case things will have to move forward, fast. I want to be a part of that.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Get Trusts talking to one another and sharing what they do. Incentivise knowledge transfer – both successes and failures. Share the ways in which they are working with others, including start-ups and small businesses, to foster innovation at scale.

A typical day for you would include..

A typical day being a paediatrician is just that – looking after sick children! I’m a junior doctor, so I’m still learning a lot, and working closely within a team to achieve the best outcome for the patient. When I’m at Forward, I spend most of my time meeting with the team to discuss progress and strategy, representing the clinical face of the company and the problem we’re trying to solve. The two jobs couldn’t be more different, but ultimately they are focused on the same thing – improving healthcare for everyone. I love what we’re building at Forward and I love the team – even those of us who aren’t from a healthcare background are driven by the mission to improve communication, and you can feel that energy walking into the office.

For more information on Forward Health visit www.forwardhealth.co or follow them on Twitter @ForwardHealth_

Meet the innovator: Vivek Patni

Published and last updated by Rahel Gerezgiher

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we spoke to Vivek Patni, Director and Co-Founder of WeMa Life; an online marketplace that brings customers and their families together with social care and community care service providers.

Pictured above: Vivek Patni.

Tell us about your innovation in a sentence

WeMa Life is an online marketplace that brings customers and their families together with social care and community care service providers; giving choice, accessibility and efficiency in the service procurement and delivery pathway.

What was the ‘lightbulb’ moment?

As an informal carer for my grandfather, I was immediately shocked by the lack of innovation in supporting families to find, coordinate and manage local care services for their loved one, hence WeMa Life was born. I find online marketplaces very convenient and use them for so many aspects of my life – products, clothes, hotels, restaurants – I knew a similar digital environment was needed for care services. Using WeMa Life as a customer I can search, compare, purchase and rate local care services whilst as a provider I can digitise the outdated, manual, paper-based visit records and manage my daily business activity.

What three bits of advice would you give budding innovators?

    1. Stay flexible: it’s tempting to start a business with a clear idea of how things will unfold; but this is rarely the case. Pivot and react to obstacles and have an open approach to finding the best solutions to all your problems.
    2. User experience: test your product constantly and get as much feedback as you can from all your user groups. Simple solutions sit very well in such a diverse industry.
    3. Be creative in your approach to developing tech and running your business. There are so many applications and tools to create efficiency and cost saving in finding resources, marketing and development, so use them!

What’s been your toughest obstacle?

Where I had faced the difficulty from a customer side of social care, I was less aware of the complexity in delivering publicly funded social and community care to different user groups. This meant learning the nuances of each service type/provider and creating a fluid product that would fit all.

What’s been your innovator journey highlight?

Designing the tech architecture from scratch, building an international technology development team and bringing my ideas to life in just eight months is something I am very proud of.

Best part of your job now?

Taking my product into the market! Now that the product is live, I am driving its use through digital marketing and sales. I meet so many interesting people on a daily basis who bring exciting new ideas to what we do – my mental technology roadmap is never ending.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

I would give more opportunity and financial incentives to SME’s. There are a huge number of SME’s with great ideas and technology, they tend to be more fluid, interoperable and customisable to the needs of the NHS; they would be able to make a real change to the daily lives of providers and customers.

A typical day for you would include..

Typically, my days are devoted to technology and selling. My morning tends to be engagement with my India tech team to make sure we are always refining and innovating our solution. Afternoons will be selling, calling and meeting as many people as I can. I get energised by talking to people about what we do so I try to do that as much as possible.

For more information on WeMa Life visit www.wemalife.com or follow them on Twitter @wemalife

£100k awarded to drive NHS innovations across South London

Published and last updated by Rahel Gerezgiher

£100k awarded to drive NHS innovations across South London

Twelve projects including schemes to meet the needs of women with perinatal mental health problems, group consultations for chronic health management and challenging conversations training for volunteers have won funding under South London Small Grants 2018.

The awards were made by the Health Innovation Network working in partnership with Health Education England. In all there were 120 applications across 45 different organisations that applied for funding.

The aim of the grants is to support innovative practice that can be spread and adopted across the Health and Social Care landscape.. The funding also aims to encourage cross-boundary working in areas of research, education and improvement in healthcare services.

In previous years, the Small Grants have enabled people across London to access small pockets of funding for research and innovation to try out their ideas, using the grant as a springboard to support their potential.

The 12 Projects that will receive funding are:

Kim Nurse, Darzi Fellow, (Kingston Hospital NHS Foundation Trust): A collaborative project with the University of Creative Arts to create a campaign to education patients, their relatives and staff regarding the risks of deconditioning in hospital

Emily Symington, GP, (Amersham Vale Training Practice): Group consultations for chronic health management in urban deprived population in GP

Manasvi Upadhyaya, Consultant Paediatric Surgeon, (Evelina Children’s Hospital): Development of a gastrostomy care package – a quality improvement project

Vicky Shaw, Clinical Lead, (Lewisham and Greenwich NHS Trust): A integrated and collaborative approach to Falls training to address high levels of falls amongst residents with dementia in Lewisham Care Homes

Katherine Bristowe, Herbert Dunhill Lecturer, (King’s College London): ACCESSCare-e: reducing inequalities for LGBT people facing advanced illness and bereavement – an evidence based self-paced online intervention

Hind Khalifeh, Honorary Consultant Perinatal Psychiatrist, (SLAM/KCL): Meeting the needs of women with perinatal mental health problems through partnerships between NHS perinatal mental health services and voluntary sector organisations Home Start and Cocoon

Ursula Bowerman, Operational Director/Lead Facilitator, (Project Dare/SLAM): The LGBTQ+  Dare Sessions

Estelle Malcolm, Clinical Psychologist, (NAAAPS/SLAM): Using an appreciative inquiry approach to increase the voice of adults with an autism spectrum condition in shaping psychological therapy services

Kate Heaps, CEO, (Greenwich & Bexley Hospice): Young Ward Volunteers Scheme

Michael Brady, Consultant in Sexual Health and HIV, (Kings College Hospital NHS Foundation Trust): Delivering and evaluating a Sexual Health and Well-being service for Trans communities in SE London

Liz Bryan, Director of Education and Training, (St Christopher’s Hospice): Challenging Conversations: training volunteers to support the frail elderly and those with long-term conditions in the community who want to talk about end of life issues

Sophie Butler, Higher Trainee in General Adult Psychiatry, (SLAM): Extreme Psychiatry 2.0