Why policy matters: Reflections on the future of mental health innovation

Post Title

On 15 April 2026, final-year medical student and HIN intern Sophika Uthayakumar hosted an energising webinar that brought together fresh insights from expert roundtables and national policy papers, spotlighting the innovative strategies and forward-thinking policies shaping the future of mental health today. Sophika’s blog takes an optimistic view on the opportunities that policies present for innovation.


Short and Sweet Headlines are Best!

Short and Sweet Headlines are Best!

Short and Sweet Headlines are Best!

Background

Policy is sometimes treated as the quiet backdrop to innovation but in reality, it’s one of its most powerful drivers. For mental health innovators and those supporting them, understanding policy priorities, shifts, and emerging expectations offers a real strategic advantage.

Policy helps answer some of the most important questions innovators face:
Where is need growing? What funding is available? What evidence will decision-makers expect? And how do ideas move from inception   to practice?

Far from being abstract, policy decisions shape every stage of the commercialisation journey. They influence what gets funded, what gets commissioned, and what ultimately reaches people who need support. In short, policy is a core pillar of the mental health innovation ecosystem.

On Thursday 16 April 2026, I had the pleasure of hosting the Strategies and policies to inform mental health innovation webinar. Below, I share the key reflections and messages from the session, drawing on national policy papers from NHS England, Northern Ireland, Scotland and Wales.


The shifting mental health landscape 

The mental health landscape is undergoing significant and encouraging change. Across the UK, reform is focused on three clear themes: better crisis response, stronger neighbourhood-level care, and deeper collaboration across government departments.

One of the most visible shifts is the investment in 85 Mental Health Emergency Departments (MHEDs). These services represent a major rethink of crisis care, offering people experiencing mental health emergencies an alternative to A&E, led by mental health professionals.

At the same time, policy is moving away from diagnosis-only models and towards whole-pathway care. New digital tools are supporting this shift, including apps that enable self-referral to specialists and allow individuals to view and engage with their care plans more easily.

Neighbourhood health is also becoming central to how services are organised, commissioned and delivered. NHS England has piloted six adult mental health neighbourhood hubs, while Integrated Care Boards (ICBs) are commissioning Integrated Neighbourhood Teams (INTs) to provide joined-up physical and mental health support closer to home. These hubs also open up new commissioning opportunities for technologies, including digital apps, XR, hardware-based, wearables and neuromodulation solutions.

Beyond health services, collaboration across departments is expanding. Initiatives such as Best Start Family Hubs, Young Futures Hubs and the Changing Futures Programme reflect a growing commitment to integrating mental health with early years support, education, and wider socioeconomic services particularly for children, young people and families with complex needs.


Priority areas shaping innovation

Short and Sweet Headlines are Best!

Current policy papers highlight six priority areas that are shaping the future of mental health innovation:

  • Children and young people
  • Neurodiversity
  • Severe mental illness
  • Dementia
  • General adult mental health
  • Digital transformation

Each of these reflects rising levels of need alongside clear national commitments.

These range from earlier identification of mental health needs in children and young people, to improving access to diagnostic and therapeutic support for neurodivergent individuals, strengthening employment support for people with severe mental illness, and improving continuity of care for adults and people living with dementia.

Across all areas, policy places strong emphasis on the accelerating role of digital tools and artificial intelligence to personalise care and support whole pathways rather than isolated interventions.

Taken together, these priorities give innovators a clear signal: they show where change is happening, where commissioning is likely to focus, and where well-aligned solutions can have the greatest impact.

Specific commitments, such as those in the Neighbourhood Health Framework and the forthcoming 10 Year Plan, were highlighted in the session slides.


Funding and payment reform: what's changing?

Funding for mental health innovation continues to flow through established routes such as NIHR, Innovate UK, i4i and NICE Technology Appraisals.

However, there is a growing shift in emphasis. Increasingly, these programmes prioritise solutions that support prevention, improve productivity, and address whole care pathways, rather than focusing on single-point interventions.

Recent examples highlight this direction of travel. Innovate UK has invested in dementia biomarkers and diagnostics, alongside a £688 million commitment to support children and young people. This includes funding for CYP-specific mental health teams, mental health training for school staff, and the expansion of digital talking therapies. Mental health support in schools and colleges will continue to be rolled out, with full national coverage expected by 2029–30.

Alongside changes in funding priorities, payment reform is also gaining momentum. Providers are increasingly expected to be paid for delivering effective, ICB-commissioned care, with stronger incentives for high-quality services and the decommissioning of care that does not meet required standards. Neighbourhood health reforms are likely to introduce year-of-care payment models, supporting a shift away from hospital-based activity towards more proactive, preventative care delivered at community level.


Key takeaways for innovators

The session highlighted five clear messages for innovators:

  • Neighbourhood health and crisis reform are changing where and how mental health care is delivered, creating new commissioning opportunities.
  • The priority areas translate into practical innovation opportunities, spanning early identification in children and young people, improved dementia outcomes, and digital transformation of mental health services.
  • Funders are looking for prevention, productivity and whole-pathway impact, not isolated solutions.
  • Collaboration is critical. Working with Health Innovation Networks, academics, advisory panels and local partners helps ensure solutions meet real service needs and are ready for adoption.


Looking ahead

The policy environment will continue to evolve, with major publications and reforms on the horizon. These include guidance on Neighbourhood Mental Health Hubs, greater clarity on INTs, emerging Modern Service Frameworks for frailty, dementia, mental health and severe mental illness, an Independent review into mental health conditions, ADHD and autism:   and new National Quality Board publications that will define expectations for safe, high-quality care.

Beyond health, planned updates to the school curriculum aim to strengthen emotional literacy and pupil wellbeing, while consultations such as SEND reform offer innovators an opportunity to shape future policy.

There are also clear gaps such as the lack of national guidance on immersive technologies that create space for innovators to help define best practice as these fields mature.

Policy change brings momentum. And with that momentum comes opportunity. As the landscape evolves, mental health innovators are well placed not just to respond but to shape the future of care.



Q&A

Question 1:

When innovations are aiming to support prevention and early intervention, what factors most influence whether a pilot progresses to commissioned service within neighbourhood mental health models?

Answer:

The factors that most influence whether a prevention focused innovation progresses includes clear alignment with neighbourhood priority areas.

Commissioners look for solutions that address local needs and demands, particularly those that support people in the community and at home, reduce avoidable escalation and strengthen early intervention.

Neighbourhood models also place growing emphasis on the interplay between physical and mental health. Innovations that help clinicians recognise when physical symptoms are driven by mental health deterioration and vice versa, are especially valued.

This sits alongside wider neighbourhood priorities such as cardiovascular health, frailty, and long‑term conditions, where integrated, proactive support can prevent crisis and improve outcomes.


    Question 2:

    Given the shift from isolated point solutions to whole-pathway approaches, where do you currently see the greatest unmet need for tools that support emotional regulation earlier in the pathway, to reduce escalation into crisis, inpatient admission or long waiting lists?

    Answer:

    One of the greatest unmet needs sits right at the start of the pathway, where children often lack the tools to recognise their emotions, understand what is happening to them, and seek support early.

    But this only works if the infrastructure around the child is strong. Schools and staff need the capacity, confidence and consistent frameworks to notice early signs of distress and respond in a timely, joined‑up way.

    The updated RSHE curriculum aims to build emotional literacy, alongside wider investment in mental health training for school staff.

    However, we also discussed the real limitations in funding and the challenge of working with schools at scale, which can slow progress and create variability in what support is available.

    One attendee shared that her most successful work has come from engaging with schools directly and on a case‑by‑case basis.


      Question 3:

      Access for support in schools and working with teachers and school leaders to help identify issues early are essential, however funding has never supported this. Schools are already underfunded so a significant shift in policy needs to unlock funding. Any thoughts?

      Answer:

      What’s striking about support for children and young people in schools is that there is meant to be a whole‑system approach, with the voluntary sector, local authorities, and health services working together. In practice, this collaboration does not always happen.

      Greater pooling of budgets, particularly with Integrated Care Boards (ICBs), could support more effective early intervention. However, education sits outside the ICB framework, which creates a significant barrier.

      As a result, schools often end up funding mental health interventions themselves, despite already being under financial pressure. In some cases, both children and young people’s and adult mental health services also contribute to funding support.

      There is a shared desire for increased and more flexible funding to enable creative, preventative solutions that truly support early identification and intervention.


      Resources 

      Health Innovation Network South London highlighted in Parliament as NHS Innovation Adoption Awards nominee

      Post Title

      On 14 April, the Health Innovation Network (HIN) South London attended the Health and Life Sciences Showcase at Parliament, hosted by Curia, UKAI and UK Healthcare and Life Sciences Innovation (UKHLSI).

      Short and Sweet Headlines are Best!

      Short and Sweet Headlines are Best!

      Short and Sweet Headlines are Best!

      The event brought together innovators, Parliamentarians and NHS leaders to highlight health, life sciences and AI projects delivering real‑world impact, with discussion focused on moving innovation more quickly from policy into practice.


      Mindset-XR recognised in NHS Innovaton Adoption Awards

      During the event, Jo Bekis, CEO of UKHLSI, announced the HIN South London as a nominee in the Digital Innovation category of the NHS Innovation Adoption Awards, recognising its work through the Mindset‑XR Innovation Support Programme.

      The HIN was represented by Ayo Chike Michael, Senior Project Manager, and Clare Leahy, Marketing Communications Manager, on behalf of the wider team, including Aileen Jackson, Head of Mental Health, Jill Owens, Programme Manager and Roger Hendicot, Project Support Assistant.


      Leadership reflections on impact

      Short and Sweet Headlines are Best!

      Reflecting on the nomination, Amanda Begley, Director of Digital and Transformation at the HIN, said:

      “This recognition highlights progress in growing the immersive technology market through Innovate UK’s Mindset-XR programme, which aims to leverage innovative solutions to improve the lives of people affected by mental health conditions.”Amanda Begley, Director of Digital and Transformation

      She added:

      “We’re already seeing increased adoption of immersive technologies that are delivering real impact whether that’s supporting people who are experiencing mental health challenges or enabling clinicians to train in new and innovative ways. This nomination reflects the progress being made by innovators, service users, adopters, and researchers working together to embed innovation and make a meaningful difference for the people and communities we serve.”Amanda Begley, Director of Digital and Transformation

      About the Mindset-XR Innovation Support Programme

      The Mindset‑XR Innovation Support Programme, part of Innovate UK’s £20m Mindset XR programme, supports innovators at every stage of developing, testing and preparing XR products for real‑world NHS use.

      The 74 Mindset‑supported projects have collectively secured over 100 pilot or contract sites, created 57 jobs and attracted £1.33m in follow‑on funding, with six projects reporting MHRA Class I certification and several progressing towards Class I or II.

      Innovators supported through the programme include:

      • Holly Health – A digital behaviour‑change platform used by over 70,000 patients, delivering a 30% reduction in GP appointments and reducing waiting lists.
      • Recreo VR – A VR solution for adult social care and dementia, supporting over 1,500 people to improve wellbeing and engagement.
        Recreo VR – A VR solution for adult social care and dementia, supporting over 1,500 people to improve wellbeing and engagement.
      • SyncVR – A clinical VR and XR platform deployed across 523 healthcare departments internationally.
      • Tend VR – An NHS‑deployed VR mindfulness‑based cognitive therapy that is 2–5 times more affordable than traditional talking therapies.
      • XR Therapeutics – A therapeutic XR provider reducing treatment duration and delivering cost savings across five NHS trusts; the first XR company commissioned by an ICB and included on the NHS Innovation Accelerator

      To date, the Mindset-XR programme has delivered 2,588 uses of its e‑learning platform, alongside webinars, communications surgeries and events.


      National leadership support for AI and innovation adoption

      At the showcase, Dr Arrash Yassaee of NHS England highlighted the role of Health Innovation Networks in driving AI and innovation adoption as part of the 10 Year Health Plan for England, while Lawrence Tallon, Chief Executive of the MHRA, outlined progress in regulatory pathways to support safe AI deployment in healthcare.

      Supporting this work, Hardian Health, one of the Mindset‑XR subcontractors, is helping innovators navigate MHRA requirements and achieve regulatory approval for cutting‑edge mental health and digital health technologies.


        Awards announcement

        Winners of the UKHLSI Parliamentary Pathfinder – NHS Innovation Adoption Awards will be announced later in the year.


          Resources

          The Scale Gap: Why the NHS must scale its digital mental health ambition

          Post Title

          Digital technologies including extended reality (XR) are rapidly reshaping how mental healthcare can be delivered, offering new possibilities for treatment, training, and patient engagement.

          But while the evidence of benefits of digital mental health is growing, the real challenge lies in the NHS creating the environment for promising solutions to be deployed sustainably at scale.

          At a recent Mindset-XR roundtable, leaders explored what it will take to bridge that gap.

          Below Health Innovation Network South London's Commercial Director, Anna King, shares her reflections.


          Short and Sweet Headlines are Best!

          Short and Sweet Headlines are Best!

          Short and Sweet Headlines are Best!

          The current landscape

          At this energising roundtable, chaired by Julian David, OBE, Chief Executive Officer of techUK, and featuring strong engagement from a wide range of stakeholders, we explored how digital technologies, including XR, are already being used to support psychological therapies, workforce training, and patient engagement in new and innovative ways.

          The evidence of benefits is growing and these deployments are encouraging. Nevertheless, the infrastructure needed for widespread adoption is still emerging. Much of the digitisation so far has been reactive and tactical, focusing on pathways already in crisis where solutions are solving short-term or localised problems.

          Rather than adopting a strategic, scalable approach that uses early digital intervention to reduce reliance on traditional treatment, digital support could be used alongside existing services to improve access, enhance outocmes, and identify when escalation is needed.

          Momentum is certainly building with initiatives such as Innovate UK’s Mindset-XR programme which is investing in the development of immersive mental health technologies. Through the Mindset-XR Innovation Support Programme, which we lead along with our delivery partners, innovators are being supported to develop solutions that can be adopted by the NHS.

          However, the NHS must now shift from promising pilots to system‑wide adoption.


          Why scale matters 

          Mental healthcare need across the UK remains high and continues to grow, particularly among children and young people.

          Every month, around 400,000 – 450,000 people are referred into secondary mental health care, and one in five children now has a diagnosable condition, with average waits exceeding 280 days. These pressures lengthen waiting times, strain clinical teams and affect wider economic and societal outcomes such as workforce participation and productivity.

          Digital mental health solutions could offer a scalable, cost-effective way to expand access and relieve overstretched services. Evidence shows they can reduce delivery costs compared to traditional therapy models, improve outcomes when used appropriately, and integrate well into blended pathways of care.

          The UK digital mental health market is accelerating, growing from around $2 billion in 2024 with projections of $13 billion by 2035. Driven by rising public acceptance, innovation and programmes like Mindset-XR, XR technologies are gaining traction in exposure therapy, skills development and workforce training — expanding their potential impact.

          At the roundtable, one of the strongest messages was the economic urgency behind scaling digital mental health.

          Broader analysis suggests that health and digital innovations together could boost the UK economy by £278 billion through improved health outcomes and reduced demand on services.

          Scale is vital for the UK to achieve this – as digital solutions must operate across more systems as wider deployments will allow the costs of development to be recouped more swiftly, and competition will enable companies to operate at a price point based on marginal cost that is significantly below traditional services.

          For the UK, becoming a global leader in digital mental health is therefore not only a social priority but an economic imperative.


          What successful digital health companies do differently

          Short and Sweet Headlines are Best!

          Roundtable participants identified four key success factors shared by digital mental health companies that are successfully scaling in the UK:

          • Make it easy for the user

            Platform models that bundle multiple products under a single interface for users, whether clinician or patient, have proved far more scalable than single issue point solutions. This might be a mental health specific tools, or it could be integration into an established platform like an electric health record system, NHS App or digital health formulary. Licencing models that simplify use and encourage uptake, though removing disincentives and barriers to use are vital.

          • Solve urgent priorities

            Successful companies deliver solutions that directly address pressing NHS priorities, often by pivoting products to where the greatest need or policy focus lies. Outcomes-based contracting that aligns incentives with NHS priorities and can allow purchases to access funding and business case can better support uptake. Centralised at scale procurement, such as those in Scotland and Wales recently, also help companies demonstrate whole-system impact.

          • People over technology

            The most successful companies design first for people, patients, clinicians, support staff, not for the technology. They engage clinicians early, embed strong change management, and ensure new tools lighten workloads rather than adding to them. A strong example is Tend VR whose solution became the first VR mindfulness-based cognitive therapy to be deployed by the NHS launched with Tees, Esk, Wear Valleys NHS Foundation Trust.


          How the NHS can help scaling

          In our discussions, we noted a clear need for the innovative solutions being developed, but the NHS needs to support more ambitious adoption.

          • High demand, low capacity

            Services under intense pressure often lack the time or resource to implement new technologies, train teams, or redesign pathways. This creates ‘change fatigue’. This can lead to uneven adoption, delays in real‑world impact and a sense among some teams that new digital innovations risk adding pressure rather than relieving it. The Health Innovation Network is often asked to help support trusts with transformation and adoption of innovations, building capacity and capabilities on NHS teams with programme like DigitalHealth.London Digital Pioneers programme.

          • A crowded market with evidence gaps

            With over 10,000 digital mental health tools available, decision‑makers sometimes can feel overwhelmed with potential solutions. The Health Innovation Networks can help organisations find and evaluate innovative solutions. NICE is helping fill evidence gaps, particularly around implementation and economic value to improve confidence in products.

          • Structural and regulatory barriers

            The NHS must be more ambitious in how it procures digital solutions, to allow that important combination of plurality and choice with scale. Some of the roundtable participants highlighted that procurement remains fragmented, requiring repeated business cases and governance processes. Lengthy and costly regulatory pathways, especially for XR and AI-enabled tools, can make it difficult for smaller innovators to navigate the system. While initiatives like the NHS’s proposed innovation passports may help, companies also looks to programme like DigitalHealth.London Evidence Generation Bootcamp .

          • The NHS needs to be a better customer to encourage investment

            NHS short funding cycles create uncertainty and make it harder for companies to raise investment. Venture capital typically prefers companies the potential to sell at volume, and so favour companies with international potential, which can disadvantage companies dependent solely on the NHS’s sometimes long and unpredictable sales cycles.


          Building the infrastructure for scale

          The roundtable highlighted three system-level enablers needed to allow digital mental healthcare to be deployed at scale.

          • 1. The NHS needs a range of different platform solutions to support competition and digital adoption

            Platform solutions already in use by clinicians and the public can be used to serve-up

            trusted, evidence-based tools, as well as help clinicians and patients identify the best validated tools to use and integrate them into care. If clinicians are not expected to memorise every pharmaceutical, they should not be expected to navigate thousands of digital tools unaided. Dynamic open formularies of tools should be embedded into electronic health records, patient portals and the NHS App.

            Competition rather than single solutions is helpful when products are still developing in a market as dynamic as digital health. All platforms should allow choice and competition among similar products, along with embedded evaluation of outcomes and impact.

            The development of a fully digital hospital presents an exciting opportunity to model end-to-end digital pathways, including for mental health.

          • 2. Creative commercial models

            New commercialisation models need to be mandated by the NHS to help successful innovators scale, while products are continually evaluated and developed, reducing risk for both the health system and innovators and their investors. These could include:

            • Ensuring open and low‑cost APIs that allow innovators to easily and safely slot into established systems for evidence generation and access to customers.
            • Implementing publisher models where scaling infrastructure is shared, either managed by the NHS or by independent companies, to allow innovators to test potential solutions affordably.
            • Offering hybrid payment options that allow people to self‑pay for additional functionality or duration, such as freemium models.
            • Encouraging direct‑to‑consumer routes which can generate “patient pull”, something commissioners increasingly value.
            • Introducing prescription models that, like medicines prescriptions, mean some people co‑pay for access to certain digital tools or associated devices (e.g., headsets, wearables), similar to the primary care medicines model in the UK.
          • 3. Impact-driven funding

            Once the NHS is a better customer, there is scope for increased and longer-term investment. We also discussed how some investors are moving toward longer cycle, socially oriented approaches. Examples include PXN Group, Daring Capital and Better Society Capital, which align investment decisions with health system needs rather than short-term returns.

            Government funding is also shifting toward backing fewer companies more deeply, supporting growth and evidence generation. Health Innovation Networks play a central role in bridging this gap supporting evidence development, pathway integration and lived experience engagement.


          Closing the scale gap

          At the roundtable, there was strong shared emphasis on the importance of having a predictable, transparent route from concept to scale. This includes:

            • Problem-focused co‑design with users
            • Robust but proportionate economic, clinical and implementation evidence
            • Faster and predictable regulatory clearance
            • Streamlined but ambitious procurement
            • Deployment of digitally enabled real-world, hybrid and end-to-end digital pathways at scale

            When these conditions exist, technologies can scale swiftly from promising pilots to population level impact improving care quality and efficiency. With the right ambition, the UK can lead globally while delivering more accessible, effective and equitable mental healthcare for all.


              Resources 

              10 insights for Direct-to-Consumer success in XR health tech

              Post Title

              The Direct‑to‑Consumer (D2C) pathway is quickly becoming one of the most exciting opportunities for health tech innovators — especially as XR technologies become more commonplace.

              With a rapidly expanding market and growing consumer appetite for immersive, personalised health solutions, D2C offers founders a chance to move fast, build strong brand loyalty, and tap into significant revenue potential.

              However, while the case for selling straight to the public is strong, the journey is rarely straightforward.

              Below are 10 key insights from Dr Emilios Lemoniatis, Consultant Child and Adolescent Psychiatrist and CEO and CCIO of Medical Creatives Ltd, about how innovators can navigate the challenges of D2C to build commercially
              viable products.


              Short and Sweet Headlines are Best!

              Short and Sweet Headlines are Best!

              Short and Sweet Headlines are Best!

              1. Direct-to-Consumer is challenging but it's where the commercial opportunity lies

              Building a product that people are willing to pay for is no small feat. Competition is intense, consumer expectations are high, plus you’ll need to price it so it supports sustainable growth without deterring potential customers.

              Yet for health‑tech innovators seeking meaningful, scalable revenue, the consumer market remains one of the richest arenas for commercial opportunity.

              When you get the value proposition and pricing right, it’s where transformative ideas have the potential to reach millions and make a measurable impact.


              2. Innovators must be ready to rethink their audience

              A product built for clinicians won’t automatically click with everyday consumers and that’s where many health tech teams hit a wall. Often, the most transformative move isn’t changing the product at all, but reframing it: sharpening the value proposition, focusing on a segment that truly cares, or highlighting benefits in a way that resonates with people who are willing to pay. If fast revenue is the goal, you may need to focus on a different audience.

              "When Nature Treks VR went live as a consumer app, we didn’t fully anticipate the variety of ways people would use it. Over time, users shared that it supported their anxiety, concentration, sleep and emotional reset. Listening carefully helped shape how we spoke about it going forward." Ria Carline, Co-Founder, Greener Games

              3. Your idea might be brilliant - but the market decides its worth

              Passion can spark great ideas, but it can also make it hard to see things objectively. What feels groundbreaking to you may not resonate the same way in the real world. That’s why real‑world testing, honest user feedback, and true market validation should guide your decisions. In a direct‑to‑consumer model, people vote with their wallets — and that’s ultimately the feedback that matters most. Use focus groups early to gather meaningful insights before you go too far down the wrong path.


              4. Grant funding creates a "Greenhouse Effect"

              Many early health tech products grow up inside grant cycles. This environment is supportive but often insulated from commercial pressure. Grants can unintentionally act like a greenhouse, nurturing ideas without exposing them to the realities of the market. When you leave that safe, protected environment, you have to be ready for the real world: customers who care about price, lots of competitors, higher expectations from users, and the need to show that people actually want what you’re offering.


              5. Sustainable businesses don't survive on one revenue stream

              When you rely on a single funding source, like grants, your business can become unexpectedly vulnerable. If that one stream dries up, your momentum goes with it. By blending income sources, including Direct-to-Consumer revenue, you give yourself greater resilience and stability, along with the strategic flexibility you need to grow with confidence rather than dependency.


              6. There are two distinct commercial models, each with its own demands

              The “Farmer’s Market” approach
              Direct-to-Consumer demands a different kind of presence: direct, personal, and fuelled by real energy. It’s not enough to have a great product; you need compelling storytelling and the confidence to communicate its value in a way that resonates instantly. In this space, your ability to articulate the “why” is just as important as the “what.”

              Market‑driven selling
              Consumer-facing models are shaped by what people already want, how much they’re‑facing models are shaped by what people already want, how much they’re willing to pay, and what they expect in return including all the unspoken assumptions around support, service, and overall experience. Once you understand which model you’re actually operating in, everything else becomes clearer: how you build, how you sell, and how you grow.


              7. Really know your customer

              Successful Direct-to-Consumer health tech isn’t driven by demographics, it’s driven by psychology. The real questions are: Who wants your product? Why do they want it? What emotions are shaping their decision? And crucially, how do they expect to feel after they’ve paid you? People don’t just like or dislike a brand. Their feelings are mixed, emotional, and shaped by every interaction they have with you from the very beginning.

              "The most valuable insights rarely come from strategic theories - they come from watching someone use your product for the first time." Ria Carline, Co-Founder, Greener Games

              8. Direct-to-Consumer success can support NHS procurement later

              NHS procurement pathways can be complex, slow, and fiercely competitive. For many innovators, that makes Direct-to-Consumer a far more straightforward way to prove value in the real world. When people willingly pay for your product, it shows strong proof that they value it. It also gives you a clear, fast way to show real impact.  This evidence can then be used to support NHS procurement later.


              9. B2C and B2B demand different regulatory and positioning strategies

              It is important that you check the regulatory requirements that fit your product’s intended purpose.

              For B2C
              Selling direct to consumers does not absolve the need to consider regulation – it’s all about the intended purpose. Products in this space typically sit in the wellness or self-help space, and may not need medical device classification.

              For B2B
              CE/UKCA marking and a full regulatory pathway may be required to meet procurement requirements.

              Being open to framing your product differently for different audiences can unlock opportunities you didn’t even realise were available. A shift in perspective, including a shift in language, can reveal entirely new pathways for growth, relevance, and revenue.


              10. Word of mouth will be one of your greatest assets

              The healthcare system is under pressure, and people increasingly trust recommendations from those they know. That means you can benefit massively from word‑of‑mouth as a driver of growth. When you create a product that helps people and feels meaningful, they naturally tell others about it.

              In health and wellness especially, if what you offer is useful, your solution tends to spread quickly.


              Key questions every Direct-To-Consumer health tech innovator should be asking: 

              • Marketplace analysis
                What analysis have I done? Who else is operating in my space, and what does my consumer landscape look like?
              • Reframing
                Can my product be framed or used in different ways? Are there alternative audiences, use cases, or value propositions that make commercial sense?

              Resources 

              Simulation Labs: Creating a Space for Constructive Failure

              We hear from Dr James Woollard about the importance of failure in innovation, and how HIN-funded simulation labs have helped create a space for this. James is Consultant Child and Adolescent Psychiatrist, and Chief Clinical Information Officer for Oxleas NHS Foundation Trust and the National Specialty Adviser for Digital Mental Health at NHS England.

              Adopting new ways of working after many years of practice can be daunting for a healthcare professional: “What if I/we get it wrong?”. Harm to a patient or patients, a complaint, an investigation, a referral to the professional regulator and personal harm immediately come to mind. This is compounded by resource pressures, whether financial, psychological or physical, which contribute to a sense of not being able to “afford” to get it wrong.

              This is at odds with the almost universally-accepted principle that when it comes to innovation if you don’t ever get it wrong, you will never get it right. There are many accounts from successful innovators of the role of failure in their success – thinking slowly about failing quickly is their approach. Yet the NHS’s natural and understandable aversion to risk can, ironically, lead to further failure in lots of small ways and occasionally, tragically, in some very big ways.

              If we have no dedicated space for failure, then every space becomes prone to failure.Dr James Woollard

              Creating space and time for failing safely is critical to other high-performance, high-risk industries. If we have no dedicated space for failure, then every space becomes prone to failure. One way we can enable this is through simulation. Simulation spaces have been adopted in healthcare professional training, for example around high-risk situations like resuscitation. However, they have not yet been widely applied to the adoption of new digital health technologies (DHTs) in clinical practice. I recently heard an innovator aptly describe the NHS’s adoption methodology for DHTs as “spray and pray”.

              With this in mind, Dr Victoria Betton, Dr Asanga Fernando and I applied for funding from the HIN to run a pilot of simulation labs to help mental health professionals to become more comfortable talking about digital health technologies with patients and carers.

              The project brought together simulation experts, clinicians, technology owners and digital clinical leadership to produce a range of insights for different users. Clinicians found it helpful to play with and experience different approaches for talking about technology with patients. Furthermore, they also understood how to make the best use of technology as part of that process. Tablet computers, for example, are better for shared exploration of an app than the tiny screen of a smartphone, particularly with concerns about social distancing.

              Clinicians wanted app owners to produce more standardised information about digital health technologies that could be used to support this process. They also wanted simulation or trial modes that would allow the clinician to explore an app without having to pretend to be a young person. The digital health technology developer involved in the lab has taken this learning on board and is working on supporting clinicians to have good conversation about their products. For the simulation team, we had further insight in how to organise and run simulation experiences around clinical scenarios involving DHTs.

              As a digital clinical leader, concerned with clinical safety, usability, and evidence for effectiveness, I am keen to continue to develop and use simulation-based approaches at all stages of the innovation lifecycle. By doing this we can ensure we have DHTs that work for patients and clinicians, are safe and deliver good value. As a child psychiatrist, I see we have much to relearn about playfulness as a serious endeavour for learning. I hope we have the courage to “pause and play” through simulation rather than “spray and pray” when it comes to innovation and digital health technology adoption.

              Find Our More

              Find out more about the simulation lab pilot in the full evaluation report.

              Read the Simulation Lab Report

              Good Boost: Using AI to help people with musculoskeletal conditions

              Two women exercising in a swimming pool.

              Participants

              • Four fifths of participants had incomes in the lowest forty per cent;
              • Eighty-four per cent were Black or Asian;
              • Almost half were living with another long-term health condition;
              • Fifty-five per cent of participants reported they were inactive before they started.

              A project funded by a Health Innovation Network innovation grant has used artificial intelligence to improve the lives of Londoners with musculoskeletal (MSK) conditions.

              The year-long Good Boost Project was led by King’s College Hospital rehabilitation clinicians, physiotherapists and hospital volunteers. It was launched in Southwark in April 2021, and also piloted at Kingston Hospital.

              The project supported patients living with long-term MSK conditions (conditions affecting the joints, bones and muscles), those recovering from joint replacement surgery, as well as older patients, giving them the opportunity to keep active.

              Patients were offered a personalised water-based exercise programme, developed using artificial intelligence. This was tailored to their health condition, fitness level and confidence in the water.

              After just five months:

              • Two-thirds of participants reported an improvement in their health
              • Almost a quarter reported improvements in their functional capacity
              • More than a fifth reported a reduction in pain levels

              Nicky Wilson, Consultant Physiotherapist at King’s College Hospital NHS Foundation Trust, explained: “This project began in the second Covid-19 national lockdown to make sure that people with MSK conditions could continue to keep active and well.

              “Delivering the Good Boost Project in the heart of the community is increasing opportunities for people with MSK conditions to access rehabilitation, widen their social support networks, and embed regular ongoing physical activity into their lives, which will improve and maintain their health. It’s hugely exciting and humbling to see the impact the programme is having.”

              Dorothy Oxley, 74, from East Dulwich, was invited to take part in the project after undergoing knee surgery in October 2021. She said: “My operation on my knee had left me with mobility problems, and I was determined to get my independence back. So when my physiotherapist mentioned the Good Boost Project, I was delighted to take part.

              “I’m glad I signed up, because it really did help me build my confidence and become more mobile. Being in the water meant I wasn’t worried about losing my balance and falling, and everyone in the group supported each other. It truly was a boost.”

              Find out more

              Find out more about Good Boost in the full evaluation report.

              Read the full evaluation

              Kick-starting creative ways to improve healthcare in south London

              Lesley Soden, our Programme Director for Innovation, spells out the magic ingredients for grant success as our new round of funding opens.

              One of the most rewarding parts of my job is working with our HIN members to fund innovation projects that kick-start creative ways to improve healthcare in south London. It truly feels inspirational when an idea grows into a fully formed project that has a real impact on patients’ clinical care and their experience using NHS services.

              The grants act as a great springboard for success allowing the projects to prove their value and hopefully get adopted elsewhere.
              In the past we’ve funded projects ranging from supporting women with perinatal mental health problems, falls training in care homes, the first transgender sexual health service in south London to creative educational course for LGTBQ+ students to improve their mental well-being.

              Recently, our HIN Board asked me what factors helped projects to be successful and increased their sustainability once the grant had finished.

              From our experience the magic ingredients were:

              • Senior level sponsor to ensure that an organisation is committed, and all the right people are involved at early stage ranging from infection control to procurement teams;
              • Establishing a core project team to ensure that the delivery isn’t the responsibility of just one person who is doing this on top of their ‘day job’;
              • Getting support from our HIN teams for your project to maximise their expertise and networks in south London;
              • Setting out the evaluation strategy at the beginning to make sure the right information is being collected to demonstrate value.

              Some of our current projects are already gaining traction in their adoption elsewhere in the healthcare system.
              Like the Emergency Department (ED) Check-In project at St George’s Hospital which allows patients to see their real-time queue position on a screen in the waiting room. When the clinician is ready, the patient is ‘called’ and their code moves from ‘please stay seated’ to a ‘we’re about to call’ section. So simple, yet beneficial to both the patient, the clinician trying to find the patient and the receptionists in a busy ED. We are now finding that many other emergency departments in the UK want to use this technology that was initiated by a clinical consultant and the transformation team at the hospital.
              If this has inspired you, good news as our next round of funding for our Innovation Grants has now opened. You can find more details on how to apply here and I really look forward to reading through all your creative ideas.

              We're here to help

              Applications for the innovation grants are now open.

              Apply today

              Improving Patient and Staff Experience and Safety with Queue Management Software in the Emergency Department

              Improving patient and staff experience and safety with queue management software in the emergency department

              Visible queue management software in the emergency department at-a-glance


              Visible queuing: a game changer in hospital emergency departments

              HIN Innovation Grants will fund an innovative project to improve patient experience in the Emergency Department at St George’s University Hospitals NHS Foundation Trust.

              This project will pilot a visible electronic queue management system so that patients can see where they are in the queue to be seen at any time. The team is understood to be among the first in the UK to introduce this.

              The new system aims to improve patient experience and reduce the time receptionists in the Emergency Department at St George’s spend dealing with waiting time or queue position queries. Staff in Emergency Departments around the country deal with a high volume of these questions which can have a knock-on delay in booking-in new patients.

              The idea for the new system came from junior doctor Dr Lindsey Bezzina who worked in the Emergency Department for a year and witnessed the problems reception teams and other staff encounter first-hand when it comes to waiting times queries. Currently, a whiteboard behind the reception desk is used to display general waiting times and updated every hour. Lack of visibility of individual positions in the queue can cause concern for patients, who can worry that they have been forgotten, passed over or missed their call to see the emergency team. This leads to repeated queries to reception staff about the waiting time and these queries are not always easy to answer due to the complexity of queues. As well as frustration for patients, these queries can occasionally result in aggressive and abusive behaviours which put additional pressure on staff.

              The new system will offer people a code when they first arrive and register their details. This code will correspond with a number shown on an electronic screen, showing where the number is in the queue. The display will be visible from all parts of the waiting room and will make clear that there are multiple queues at any one time and that if someone arrives who needs more urgent care, the queue positions will move accordingly.

              This means patients will be able to monitor their own position and progress in the queue, which provides assurance that they have not been missed or forgotten, reducing anxiety as well as the likelihood of aggression directed towards other patients or staff. The transparency the system will offer has the potential to educate people waiting about the multiple queues in operation at any one time, aiding understanding about the way Emergency Departments operate and why some people are seen more quickly.

              The grant awarded will be used toward developing and implementing the queue management software in the Emergency Departments department. If this innovative pilot is successful and adopted as business as ususal, the software can be spread and adopted by other NHS emergency departments. There is also an opportunity for use of this system in outpatient departments at a later stage.

              Find out more about our work in patient experience


              Innovator Spotlight

              Dr Lindsey Bezzina, Junior Clinical Fellow, Emergency Medicine, St George’s University Hospitals NHS Foundation Trust said:

              “We are passionate about trying new ways to improve patient experience and safety and we believe better queue visibility will give patients reassurance and free up reception team time.

              “Emergency departments are pressured and all you want is to do the best for patients. It’s difficult at the moment when we can’t easily answer their top question: when will I be seen? With relatively simple technology we believe we can make a huge difference to their experience and support staff at the same time by reducing interruptions. Greater transparency over the complex queues we operate will help everyone gain a greater understanding of how teams are working to help people.”

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              Virtual reality relaxation and coping skills for reducing stress and challenging behaviour on acute psychiatric wards

              Virtual reality relaxation and coping skills for reducing stress and challenging behaviour on acute psychiatric wards

              Virtual reality on the wards at-a-glance


              Virtual reality on acute wards to help people with complex mental health conditions

              Service users on psychiatric wards often report high levels of stress and difficulties regulating emotions, which can lead to violence and aggression toward staff and others. A team at South London and Maudsley (SLaM) NHS Foundation Trust plans to address this through pioneering use of virtual reality.

              Funded by the HIN Innovation Grants, this project aims to evaluate the implementation of a new virtual reality (VR) technology, VRelax, to reduce stress and arousal in service users with complex mental health conditions. The VR headsets allow people to experience calming and relaxing environments. Previously, the NHS typically asked people to think of positive mental imagery, which requires more concentration and imagination and can be challenging to sustain. Virtual reality will give people the chance to feel immersed in a more calming environment.

              The team will introduce 12 new VRelax headsets and assess their effectiveness in reducing service user stress and associated risks (violence, aggression and seclusion) on six acute psychiatric wards within SLaM. VRelax consists of 360 degree videos of calm, natural environments. This includes a scuba diving experience with wild dolphins, a sunny meadow in the Alps, a coral reef, a drone flight, a sunny mountain meadow with animals, a guided mindfulness meditation on the beach or a wide range of other options, all shown in a VR headset. The team will train the nursing staff on the software and nurses will then be able to decide how and when to offer this to their patients, as an additional option that complements existing relaxation techniques.

              Heightened stress reactivity is not good for individuals: it’s related to recurrence of mood, anxiety as well as psychotic disorders and it’s not good for staff or ward environments: difficulties regulating emotions can increase risk of violence and aggression, which put both service users and staff at risk. This can result in seclusion being necessary, with isolation potentially increasing service user stress and costs. A previous randomised cross-over trial of VRelax with 50 psychiatric outpatients showed strong immediate effects on stress level, and on negative and positive mood states. The team at SLaM wants to bring these promising findings to service users on acute wards in the UK.

              In addition to improving care for service users, VR has the potential to have a real impact on the overall ward environment. By reducing stress and anxiety, the project hopes to reduce violence and aggression. This will create a better environment for both staff and service users.
              The project has collaboration at its heart. The team will link three main institutions – SLaM, University Hospital Lewisham, King’s College London and University Medical Center Groningen, in the Netherlands.

              Find out more about our work in mental health


              Innovator Spotlight

              Dr Simon Riches, Highly Specialist Clinical Psychologist, South London and Maudsley NHS Foundation Trust said:

              “At a relatively low cost, this technology could have a major impact on the ward environment and the people in our care. Service users will have the chance to feel immersed in a more calming environment, meaning that both staff and service users can benefit from reduced levels of stress and challenging behaviour.

              “We’ve brought a lot of people together for the project who are very passionate about digital health, including international colleagues. It’s still very new and the opportunity to collaborate on this emerging area of research is exciting.”

              Dr Freya Rumball, Clinical Psychologist, South London and Maudsley NHS Foundation Trust, said:

              “There is strong evidence that relaxation and grounding techniques can have a positive impact on stress and anxiety, and we will be among the first teams to test this exciting new technology on acute wards in SLaM. Our pilot will advance the evidence base and we are keen to disseminate our findings as widely as possible.

              “Innovating in the NHS can be challenging, as it can be hard to find the time to think about things from a fresh perspective. However, we’re really passionate about bringing new technology to the forefront of our clinical work and are actively supported in this by our management and leadership.”

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              Simulation Lab for Health Technology Development and Adoption: Discovery project

              Simulation lab for health technology development and adoption

              Tech simulation labs at-a-glance


              Mobile simulation labs for health technology

              A new type of simulation lab aimed for the NHS to test and develop digital health technology is being designed by NHS teams. The HIN Innovation Grants have funded a new discovery project aiming to bring the benefits of hi fidelity simulation to health technology procurement and implementation in the NHS.

              The NHS has used hi fidelity patient simulation for high pressure clinical scenarios for many years, where either actors or sophisticated dummies act as patients and scenarios are played out and recorded. This gives NHS staff a learning environment that is safe and controlled so that the participants are able to make mistakes, correct those mistakes in real time and learn from them, without fear of compromising patient safety. It also allows for changes in process and workflows to be identified and tested, to improve ways of working.

              Simulation labs are well evidenced and used in contexts such as medical training (for example crash calls or trauma) but their application in a digital health context has not previously been systematically researched and tested in the UK. Given the abundance of new technology that NHS teams are now using, ranging from apps to new handheld devices to multi-million pound electronic record systems and equipment, this project aims to test the benefits of simulation for digital health.

              At its most basic, simulation requires a screen and camera set-up, typically with cameras in the room that can show the action in real time. The simulation can use a mix of clinicians, staff and actors. Recording the action is crucial so that reflection and learning can take place effectively.

              This project aims to show that simulation can be done in a cost effective, mobile way. For example, it will explore whether Trusts could create their own simulations by putting their own screens up and using in-house cameras and laptops at relatively low cost. If this is achieved it could help the NHS make better technology procurement decisions, help staff feel confident in stressful scenarios that involve multiple combinations of technologies and identify design improvements more quickly.

              Technology simulation is the norm in many industries. NASA simulates its technology in the closest possible conditions to space using a neutral buoyancy lab. In healthcare, many American hospitals simulate technology on a regular basis. By contrast, while the NHS uses simulation for many traditional clinical scenarios it rarely tests new technologies in a genuinely live environment before they are procured.

              The NHS invests millions in new technology every year. Roll outs of technology are complex and it can take many years for the full benefits of new technology to be realised. User testing of digital technologies at the development stage often take place separate to the clinical setting because tech companies struggle to access real-world practice settings as a result of governance, safety and capacity in teams. As a result it is not possible to identify, mitigate and manage problems faced by real users in the context of clinical care.

              The team will be focusing on mental health contexts and will start with digital apps, aiming to create a simulation environment that is mobile so it can be easily repeated by other trusts without the need for an expensive standalone simulation lab. The pilot simulation model will be developed drawing on simulation theory and research, user-centred design, agile and implementation methodologies and technology engineering. The final result from this pilot project will be a powerful resource that supports adoption of digital technologies in practice and promotes a technology simulation culture within the NHS.

              Find out more about our work in mental health


              Innovator Spotlight

              Dr James Woollard, Chief Clinical Information Officer, Consultant Child and Adolescent Psychiatrist, Oxleas NHS Foundation Trust

              “The amount of technology we procure is only set to increase and often as clinicians, we find ourselves needing to use multiple new pieces of technology simultaneously to care for patients. The NHS has used clinical simulation for years and it’s time we applied this same theory to digital technology. At the moment, we’re asking our staff to use equipment that has very rarely been tested live in the kind of high pressure scenarios they face.

              “Our focus is on developing cost-effective mobile simulation labs that will help us all learn, build confidence and make roll outs much faster. If technology companies can rapidly find and address real world problems associated with using their technology before they are rolled out to staff, we’ll see better product design, ease of use and faster adoption.”

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              ‘Mass screening!’ – an innovative healthcare delivery approach to stroke prevention in Wandsworth

              Mass screening! – an innovative healthcare delivery approach to stroke prevention in Wandsworth

              Stroke-busting health checks at-a-glance


              Stroke-busting health checks for Wandsworth 

              To increase detection of the main cardiovascular risk factors across the most deprived areas of the borough, HIN Innovation Grants will fund a new project to offer ‘Stroke Busting Health Checks’ to 1,000 people at greatest risk of stroke in Wandsworth.

              This co-produced, community-led scheme will see the NHS partner closely with faith and community groups, led by Wandsworth Community Empowerment Network, to use mobile ECG devices to test people for irregular heart rhythms (a warning sign for stroke) and offer wider health advice. The health checks will include Atrial Fibrillation (AF) checks using innovative mobile ECG devices, diabetes testing, blood pressure, cholesterol, and body mass index. They will be an opportunity to talk about the risk of smoking, including the direct link to stroke.

              It is widely recognised that hard to reach groups have greater health inequalities and poorer health outcomes, with Black, Asian and minority ethnic (BAME) communities at substantially higher risk of poor health and early death, including due to stroke. Traditional NHS approaches aren’t working well enough – these communities are less likely to attend NHS health checks, despite being the most at risk. Therefore, this team is going to work in an innovative new way to go to these communities and work alongside local leaders to engage people.
              In total, the project aims to perform at least 1,000 “Stroke Busting Health Checks” in hard-to-reach communities at high risk of stroke. It will use healthcare assistants from local GP practices to offer regular checks through a hub and spoke model of engagement in high volume places of worship and association, including temples, mosques and churches.
              To support the checks and help engage the community in this work, the team will also produce a bespoke film, distributed through social media, featuring local faith and community leaders with a call to action to take part in the checks. This culturally specific content can support other health projects elsewhere in the borough and beyond.

              The project is expected to increase awareness of stroke and cardiovascular disease as well as reduce the prevalence of stroke in the Borough. All those identified at risk of stroke through the checks will be supported to attend further tests and commence treatment. Faith and community leaders will trained and upskilled to support and encourage their communities to access additional services where needed, including registering with GPs.

              Find out more about our work in stroke prevention


              Innovator Spotlight

              Dr. Nicola Jones, a GP and Chair of Wandsworth Clinical Commissioning Group said:

              “The people of Wandsworth can look forward to a new and innovative local approach to stroke prevention. At the moment, over a third of people invited for a health check do not attend. We’re using this funding to kickstart an innovative new collaboration between Wandsworth community leaders and the health service, working hand-in-hand with local groups to get our services to those who need them most.

              By targeting hard-to-reach communities we will reduce health inequalities and we expect this grant to be the first step in developing a new approach to screening that will benefit the communities we serve.”

              Malik Gul, Director of Wandsworth Community Empowerment Network, Wandsworth, said:
              “Together, we’re bringing health checks into the community in a way that is unique and transformational. The approach unlocks the value and capabilities held in communities – in mosques, churches, temples, as well as in community groups and associations. This is a vital network of microsystems – the project is creating an innovative, emergent system that can offer the NHS new ways to make early health interventions more effective and work towards reducing health inequalities.

              “Leadership has been essential – senior people across Wandsworth have been brave enough to say yes, we need change and yes, we’re ready to get behind this. Without strong collaborative and cross-sector leadership, the NHS would not be working in these new ways.”

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              Lewisham Primary Care Recovery College Pilot Project

              Lewisham primary care recovery college pilot project

              Recovery College Pilot at-a-glance


              Recovery College: innovating to improve mental health support in primary care 

              A new project to take mental health recovery, self-management and wellbeing workshops into GP practices will be funded by the HIN Innovation Grants.

              From the team that leads SLaM’s successful Recovery College, this project will take its model to GP practices. Recovery Colleges focus on hope, opportunity and choice/control- co production. They enable the students to become experts in their own self-care, and develop skills they need for living and working.

              Students are usually individuals who do not currently need acute mental health services but do need more support than they’re able to get from busy GPs at present. It could be for a very wide range of conditions, for example long term stress or low-level depression and anxiety that affects people’s daily lives but not to the point where it needs acute intervention.

              The project will provide free, co-produced self-management, recovery and wellbeing workshops and courses for patients, carers and staff in primary care, using shared perspectives, skills and knowledge to help people recover and live as well as possible. By extending into GP practices for the first care, it aims to reach more people with support and improve access.

              The pilot college will be based within a health centre in Lewisham and aimed at service users/patients registered with five GP surgeries at in and around New Cross. A key part of the approach is that the trainers are paired together so that there is one ‘peer recovery trainer’ – someone who has lived experience of mental ill-health or distress as a service user – and a ‘professional trainer’ – someone who has professional experience. This means students get the clinical perspective and a personal narrative so that they can discuss and learn from someone who knows what it can be like, and feel more comfortable to share personal experiences.

              Recovery College also helps people to network and meet people who are in a similar circumstance, increasing peer support. Often people are isolated and benefit from social networks. Learning about staying well in addition to having opportunities to stay connected can be very helpful for recovery. The team plans to offer a range of courses over a ten week pilot period. The courses will be co-designed, based on current SLaM Recovery College content, including topics around depression, anxiety, mindfulness, staying well and making plans and wellbeing.

              The pilot will accept both referrals from GPs as well as self-referrals, with a maximum of 20 – 25 per workshop. Increasing access and routes to this kind of support will not only support people with their mental health, it aims to reduce the need for these individuals to use GP appointments for support that can be offered through the college.

              The use of peer trainers has been very successful at SLaM Recovery College to date. Taking the peer trainer model into primary care is likely to be an extra and impactful support for the current NHS workforce when designing services and an additional forward step to tackle stigma and culture around mental health services.

              Find out more about our work in mental health


              Innovator Spotlight

              Kirsty Giles, Manager (OT), SLaM Recovery College, South London and Maudsley NHS Foundation Trust, said:

              “Our hope is that this pilot shows that recovery colleges can become an essential part of the primary care landscape, improving access to support for people with mental health needs while reducing the pressure on traditional GP appointments. Our trainers and our students are really brave, by putting themselves out there and sharing their story to help someone else. The approach is welcoming and effective.

              “The college works with a really diverse group of people. As clinicians, we’re always learning from our students’ lived experience and are inspired by how they look after their wellbeing. This is a two-way knowledge exchange.”

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              Transforming delivery of antenatal care in gestational diabetes

              Transforming delivery of antenatal care in gestational diabetes

              Improving care for women with diabetes in pregnancy at-a-glance


              New innovations to improve care for women with diabetes in pregnancy 

              A HIN Innovation Grant will go to fund the Kingston Hospital team to introduce innovative approaches to supporting women with diabetes in pregnancy (gestational diabetes). The team plans to introduce a sugar monitoring app (GDM-Health), guided shopping trips and a ‘connected waiting room’ with added benefits.
              Currently women are required to prick their fingers four times a day, record this in a book and then have a face-to-face appointment once a fortnight. This new app and the changes that will be made to specialist midwives job plans will mean daily virtual clinics with midwives, run via the app and phone. Every day, midwives will go through all of the information received and contact anyone who needs support to get their blood pressure under control. Too often at present, such regular face-to-face appointments for diabetes in pregnancy can overly medicalise their pregnancy, increase anxiety, result in lots of time spent at the hospital and take away a woman’s feeling of control over their pregnancy as it is closely monitored by medical professionals.

              Research has shown that gestational diabetes can be an indicator that a woman is more likely to develop diabetes later in life, and that the children of mothers with gestational diabetes are more likely to be obese and to develop diabetes themselves. Risk factors for this condition include increased body mass index, maternal age and non-caucasian ethnicity, factors which are present in south London’s population. Effective interventions that support education around diet, weight and exercise are essential to try and prevent poor health later in life.

              There are three main aspects to the pilot:

              • Using a new app, women will upload the sugar measurements they take four times each day so it can be reviewed in real-time by specialist midwives. Work arrangements for the midwives will be redesigned to ensure that there is someone available Monday to Friday to answer queries by phone or email, and proactively monitor results – so that the team can act more quickly with diet advice or medication adjustments to improve sugar control and reduce the risks to mother and baby.
              • The team will also seize the opportunities of the waiting room to create a ‘connected waiting room’ that encourages exercise, healthy eating and peer bonding to help women explore ways to maintain good sugar levels alongside a healthy pregnancy. The waiting room is a key opportunity as women will often have appointments with more than one team member in the clinic, meaning that there is time spent in the room between appointments. To maximise the value of that time, the team will bring the room alive and introduce a library of recipe books, posters around diet and exercise in pregnancy and conversation prompts to encourage women to talk to each other. They will also hold drop-in education sessions covering diet tips, breast feeding advice, first aid for newborns and other topics suggested by the women using the service.
              • To support the women in their care further, the team plans to pilot guided tours in a local supermarket, where they will guide women through changes they can make to their weekly shopping and hold an education session on healthy eating at the supermarket, suggesting alternatives and exploring barriers to change.

              The project aims to reduce caesareans and interventions in birth through more responsive antenatal care as well as increasing the space for education around food and exercise. The plans are also designed to improve continuity of care. Most women with gestational diabetes are diagnosed at around 28 weeks. When their care is transferred to the diabetic clinic it breaks already established relationships with their community midwifery team.

              The new app’s ability to monitor sugars more easily and remotely should mean that women need two fewer face-to-face appointments with the diabetic clinic. Instead, women can then make two appointments with their usual community midwifery teams, maintaining consistent contact with the team that will support them when they deliver their baby and in the community after delivery. Continuity of carer is proven to reduce preterm birth and pregnancy loss, as well as increasing maternal satisfaction with the care received. The team predict that if successful, the pilot could move as many as 600 appointments each year back into community settings.

              Find out more about our work in diabetes


              Innovator Spotlight

              Caroline Everden, Consultant Obstetrician and Gynaecologist, Lead for diabetes in pregnancy, Kingston Hospital NHS Foundation Trust, said:

              “It’s really exciting when you see something and realise the impact it can have on the women you care for. Women’s time in pregnancy is valuable and we want to use it effectively as we can. Whether it’s through the app to monitor sugars more easily, making the most of the waiting room or by giving them more time back to spend with community midwifery teams, we believe that there is more we can do.

              “Our model will hopefully demonstrate that specialist input and education can be delivered in a way that values and supports the relationship established between a woman and her midwife, while also ensuring that expert attention is paid to a potentially very serious condition in pregnancy.”

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              Diabetes prevention decathlon

              Diabetes prevention decathlon

              Diabetes Decathlon at-a-glance


              Diabetes Prevention Decathlon to increase choice and prevent diabetes

              A new Diabetes Prevention Decathlon programme will be funded by the HIN Innovation Grants. This project will pilot a new type of diabetes prevention programme over 10 weeks that offers patients more choice and encourages them to work together as a team, by introducing different types of physical activity while learning key information that can help prevent the onset of Type 2 Diabetes.

              There are currently five million people in England at high risk of developing Type 2 diabetes, which is largely preventable through lifestyle changes. If current trends persist, one in three people will be obese by 2034 and one in 10 will develop Type 2 diabetes. About 10 per cent of the entire NHS budget is spent treating complications from diabetes. Reducing this would have a major impact both on people’s well-being and on resources.

              The new pilot programme will include all of the diabetes education and self-management aspects included in a typical programme but will be marketed as a combined education and fitness programme for diabetes prevention. It will be designed to offer choice to patients who can only currently access the NDPP.

              The Diabetes Prevention Decathlon will:

              • allow participants to try a different sport each week, and with their teams achieve goals based on activity levels and weight loss and participate in organised team activities at the end of every session;
              • hold sessions in sports centres, overseen by qualified coaches;
              • pilot the benefits of gamifying weight loss, while incorporating key messaging about diabetes prevention, psychological support, and healthy cooking advice;
              • provide every applicant with a basic activity tracker, to encourage them to continue to remain active between sessions, and reward those who meet their goals with points for their team;
              • integrate with mental health support from a psychologist;
              • be considerably shorter in length than the national diabetes prevention programme: 10 weeks compared to nine months.

              The diabetes prevention space is well represented by the National Diabetes Prevention Programme, which is the largest of its kind in the world and includes both digital and face-to-face providers. While it’s a proven programme, the dominance of a centrally funded programme has led to a lack of choice as CCGs/Public Health teams are under no pressure to seek alternative local solutions. This new programme seeks to offer more choice and test new ways of combining curriculums and activities for patients in south London.

              All diabetes prevention programmes, both digital and face-to-face, need to align to the same NICE guidance and provide broadly the same advice, and this programme will be no different in that respect. The course will be designed by expert diabetes clinicians and will align to NICE guidance to ensure it provides the best possible health advice to people at risk of diabetes. The programme will also be designed with input from local people in Merton.
              Its key innovation is to pair the usual behaviour change advice with a truly engaging physical activity programme, psychological support, and live cookery classes to provide a more holistic experience in the one programme.

              The funding will help the team co-design and deliver this course.

              Find out more about our work in diabetes


              Innovator Spotlight

              Chris Gumble, Project Manager, South West London Health and Care Partnership, said:

              “Often, Type 2 diabetes can be prevented and we’re passionate about helping to do that in south London. At the moment we’re asking everyone to take up a one-size-fits-all prevention programme, rather than offering a range of options. The Decathlon will add something new and exciting, combining physical activity with diabetes prevention over a fun, interactive 10-week period.”

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              Engage Consult – Digital Self-Referral for MSK

              Engage Consult – Digital Self-Referral for MSK

              Digital self referral at-a-glance


              Digital self-referral for people with musculoskeletal problems and pain  

              Key Successes

              • Development of condition specific online resources
              • 2946 number of patients utilised digital self-referral
              • 796 number of patients utilised online resources without completing a self-referral

              HIN Innovation Grants will fund a new project to improve care for people with musculoskeletal (MSK) conditions or injuries.
              Musculoskeletal (MSK) conditions affect the joints, bones and muscles, and also include rarer autoimmune diseases and back pain. More years are lived with musculoskeletal disability than any other long-term condition. This includes chronic back, hip and knee pain. It is estimated that 30 per cent of GP appointments are due to MSK conditions.

              The project will introduce a new digital self-referral route that will allow for faster triage for people needing MSK treatment. Using a system called Engage Consult, people will be able to self-refer via a website. As well as triaging people for treatment, the site will include pop up information about other local services that could help such as weight management, exercise and walking groups. Over time, the system will link up with other digital technology in use so that patients and clinicians can see and discuss care plans, along with additional education and videos designed to help people manage their condition more easily.

              At the moment, patients are referred via GPs and must first speak to an administrator before receiving a call from the triage team. Digital self-referral will improve this by picking up any worrying signs and symptoms more quickly, without the current gap between the administrator’s call and telephone triage. Engage Consult is able to ask smart questions to screen for sinister problems such as Cauda Equina, Metastatic Cancer ‘Red Flags’, or Charcot. This will allow for screening for serious warning signs from the point of contact, reducing the timeline between someone deciding they need help and the time they receive clinical advice. In some cases, this could have a significant impact on safety.

              Additionally, the new system is expected to speed up telephone triage when it does take place. At present, it can take up to 20 minutes to take a patient’s history over the telephone. By placing the digital history in front of the clinician the length of these calls can be reduced, freeing up staff time to do more triage calls more quickly.

              This means more people can be seen and access can be faster. The service receives approximately 2,000 referrals coming in via GPs every year. Even if only 50 per cent of people decided to go direct to MSK specialists, the impact on GPs and extra capacity in the system would be very significant.

              The project is taking a longer term view and working hard to introduce a modern care model, supported by digital platforms.

              Find out more about our work in MSK


              Innovator Spotlight

              Heather Ritchie, Service Lead and Operational Manager, Oxleas NHS Foundation Trust, said:

              “MSK affects so many of us and puts huge pressure on primary care. We’re passionate about finding ways to speed up access to our expert team and our management team has supported us to develop and try new ideas.

              If people can get clinical advice more quickly it doesn’t only improve safety, it means that individuals will feel more supported and less anxious. What’s great is that this is additional to the 1-1 care we provide at the moment, so it’s adding a better experience for patients while at the same time removing some of the pressure from our GP colleagues.”

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