Meet the innovator: Dr Keith Tsui

In this edition, we caught up with Dr. Keith Tsui, CEO and Co-founder of Medwise.ai; an innovation that supports clinicians to answer questions faster than ever before.

Pictured above: Dr. Keith Tsui, CEO and Co-founder of Medwise.ai

Tell us about your innovation in a sentence

Medwise.ai is an innovation that supports clinicians to answer questions faster than ever before. We have recently tailored our platform for Covid-19.

What was the ‘lightbulb’ moment?

Medwise.ai was born out of my frustration working on the frontline as a medical doctor and having to rely on paper books and hard to access local guidelines when smartphones and smart search engines like Google are so prevalent. I decided to make a professional “Google for doctors”, providing evidence-based, fast and concise clinical answers at the point of care.

What three bits of advice would you give budding innovators?

  1. Do not give up, things will get tough, but things are usually not as bad as you thought, be creative and find new ways and new angles to tackle the problem
  2. Always talk to the users and understand the problem first. Be obsessed about the problem and the users and that’s the only way you could find and deliver value
  3. It is okay to fail, but it is not ok to fail repeatedly on the same thing. Move quickly but always respect how the health care system work and first “do no harm”.

What’s been your toughest obstacle?

Navigating the NHS procurement landscape for new and innovative digital health and AI solutions, but it’s good to see NHSx leading the way in making this easier for innovators.

What’s been your innovator journey highlight?

Getting on the DigitalHealth.London Launchpad programme and working with my co-founder to pivot our platform to tailor to Covid-19 content – the beta was up and running within two weeks and now available for NHS clinicians.

Best part of your job now?

Meeting a lot of people (virtually during Covid-19) passionate about using digital and AI to make health care better for patients, doctors and the community.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

There’s probably a lot of things that could help speed up health innovation, but I think the most important is to help align incentives within the NHS and making a clear path for procurement and adoption of health innovations.

A typical day for you would include..

As a start-up founder there is no such thing as a typical day! Every day is different and that’s the exciting part.

For more information, visit their website at www.medwise.ai/covid or follow them on Twitter @MedwiseAI

DigitalHealth.London Accelerator opens for applications

DigitalHealth.London Accelerator opens for applications today

Call-out for the next generation of digital innovation to transform health and care

Digital products and services are currently providing vital innovation, support and capacity to the NHS during the response to Covid-19. Today, DigitalHealth.London opens applications to their flagship Accelerator programme for the next generation of digital health companies to transform health and care.

Now in its fifth consecutive year, the NHS-delivered programme, funded in part by the European Regional Development Fund, has supported some of the biggest and most effective digital innovations being used by the NHS in London. Companies including LIVIPatchwork HealthEchoSweatcoinHealth Navigator and Perfect Ward have all been through the DigitalHealth.London Accelerator programme. From enabling remote GP appointments, to transforming NHS temporary staffing and patient-facing self-management apps, the Accelerator has supported some of the best digital innovations now being widely used. Whilst the health and care system is under pressure like never before, the need for innovations to solve problems both today and in the future remains vital.

To date, the Accelerator has supported 105 innovative digital health companies, with 160 additional NHS contracts signed by those companies. For every £1 spent on the programme, it is estimated over £14 is saved for the NHS*.

Sara Nelson, Programme Director, DigitalHealth.London Accelerator, said: “Never before has the need for the right digital innovations to be delivering for our NHS and patients been so profound.  Digital health products are introducing new ways of doing things and enabling key services to continue where they might otherwise have been cancelled or postponed. We are extremely proud of the companies and NHS organisations we have worked with over the past five years. Today, we are excited to accept applications for the next cohort of innovators. With the growing need for safe and effective digital innovations, we are looking forward to working with innovators and the many NHS staff and patients across London’s health and care sector who have recently been inspired by technology and its potential.”

Anna King, Commercial Director, Health Innovation Network, one of the founding partners of DigitalHealth.London said: “The DigitalHealth.London Accelerator programme remains one of the most influential programmes of its kind, supporting fast-growing, high-potential digital health businesses. It is also helping London establish its place as one of the most exciting and innovative digital health and care hubs in the world, with scope to develop, validate and scale innovations. I’d urge any digital health innovator who has a product or service that could support the NHS to consider joining this programme.”

Theo Blackwell, Chief Digital Officer for London, said: “I am delighted to continue to support the Accelerator as it opens for applications again, and I am looking forward to the next group of innovators bringing their products and services to Londoners. The programme’s work ensures that London is at the forefront of digital innovation and is vital to building a future where its citizens benefit from the latest technologies to support their health.”

Tara Donnelly, Chief Digital Officer, NHSX, said: “The DigitalHealth.London Accelerator is part of a digital revolution in the NHS that continues rapidly to develop, and we will continue to support innovative organisations delivering ground-breaking work.

“This programme has established itself as an important player in supporting the NHS and social care to make the most of the opportunities digital health tech offers.”

Anas Nader, Co-Founder, Patchwork Health, Accelerator programme 2019-20, said: “We’re so proud of how widely our technology has already been embraced across the NHS and the impact we’re having on the lives of thousands of clinicians. We were delighted to join the 2019-20 cohort of DigitalHealth.London’s Accelerator, a brilliant programme speeding up adoption of digital health innovations in the NHS. The programme has provided us with opportunities to connect with industry experts as well as other health tech innovators. I’d encourage companies like ours with good ideas and big ambitions to apply.”

Joachim Werr, CEO, Health Navigator, Accelerator programme 2018-19, said: “The most valuable thing we experienced on the DigitalHealth.London Accelerator programme was the connections made with executives and decision makers within NHS organisations, and with central NHS policy makers, for example in NHS England and NHS improvement. Our NHS Navigator, combined with the expertise within the Accelerator’s network, have helped us reach the people that can make change happen in the NHS. We’d like to wish all companies applying good luck in what is a hugely competitive and valuable programme.”

DigitalHealth.London’s Accelerator aims to speed up the adoption of technology in London’s NHS, relieving high pressure on services and empowering patients to manage their health. It works with up to 20 high-potential SMEs over a 12-month period, giving bespoke support and advice, a programme of expert-led workshops and events and brokering meaningful connections between innovators and NHS organisations with specific challenges. The companies that are successful in getting onto the Accelerator programme are chosen through a rigorous and highly competitive selection process, involving expert NHS and industry panel assessments, interviews and due diligence checks. Companies that have a product or solution that is well-defined and are ready to start building their evidence base are likely to benefit the most from the type of support offered through the programme. Throughout the 12 months, the programme focuses on engagement with different elements of the health and care system. Company suitability is assessed based both on product maturity (meaning products that are ready to be trailed or bought that have high potential to meet NHS challenges) and on the company’s capacity to benefit from the programme (meaning companies have enough time and staff to engage).

For more information and how to apply, click here.

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Meet the new NHS Innovation Accelerator fellows

Meet the 2020
NHS Innovation Accelerator Fellows

The NHS Innovation Accelerator (NIA) has announced the 11 high impact innovations joining the national accelerator in 2020. Four of the 11 innovators are DigitalHealth.London Accelerator companies; Health Navigator, Locum’s Nest, MyPreOp (Ultramed) and Safe Steps.

At a launch event chaired by Professor Stephen Powis, National Medical Director for NHS England and NHS Improvement, the 2020 cohort of Fellows presented their innovations to key stakeholders, including Tony Young, National Clinical Lead for Innovation of NHS England and NHS Improvement, and Nigel Edwards, Chief Executive of the Nuffield Trust, both of whom also spoke at the event.

The innovations joining the award-winning NIA offer solutions supporting priority areas for England’s NHS as laid out in the NHS Long Term Plan. Their recruitment follows an international call and rigorous selection process, including review by over 100 clinical, patient and commercial assessors, an informal review by the National Institute for Health and Care Excellence (NICE), interviews, and due diligence. This year’s finalists include a medically certified smartwatch app capable of detecting atrial fibrillation (AF), a device reducing the angst of parents by enabling faster ADHD diagnosis, and an artificial intelligence (AI) platform bringing patients’ voices to life to improve care.

This marks the fifth year of the NIA, which is an NHS England initiative delivered in partnership with England’s 15 Academic Health Science Networks (AHSNs), hosted at UCLPartners. Since 2015, it has supported the uptake and spread of 62 evidence-based innovations across more than 2,210 NHS sites. Independent evaluations report that NIA innovations save the health and social care system £38m a year, conservatively.

Professor Stephen Powis, National Medical Director for NHS England and NHS Improvement, said:

“The NHS Long Term Plan puts the latest technology and innovation at the heart of people’s care and the future of our health service.

“Right across the NHS patients are benefitting from world-beating innovations, spread as part of this programme, and now even more patients will be supported by new tools.”

Piers Ricketts, Chair of the AHSN Network, said:

“The NHS Innovation Accelerator is one of the flagship programmes of the AHSN Network. NIA Fellows have made a huge contribution to our health and care system since we started the programme five years ago, and we are proud to have supported these remarkable individuals on their development journey. It is gratifying to see their high-impact innovations gaining traction and visibility through our accelerator programme, and we are delighted that several NIA innovations have now had national impact in the NHS.

We look forward to working with the new NIA Fellows to help them scale and deploy their innovations across the country for the benefit of patients and the NHS.”

The 11 innovations selected to join the NIA in 2020 are:

Fibricheck: A medically certified app (CE Class IIA, FDA approved) capable of the early detection of heart rhythm disorders, such as atrial fibrillation, using a smartphone or smartwatch
Health Navigator: AI-guided proactive health coaching to prevent avoidable urgent and emergency care
Locum’s Nest: A locum app that connects doctors to locum work in hospitals, while cutting out the inefficient, ineffective and expensive agency middleman
Management and Supervision Tool (MaST): A dashboard that uses predictive analytics to generate insights which support staff to deliver high quality, effective mental health care by identifying those people who are most likely to require crisis services
MediShout: The world’s first platform to integrate all logistical departments in hospitals, giving clinicians an app to instantly report issues and using AI to predict future problems
MyPreOp: A cloud-hosted programme enabling patients to enter, own and share their preoperative assessment information
Patient Experience Platform (PEP): AI platform transforming healthcare and improving safety by empowering the digital voice of patients
QbTest: A CE-marked, FDA approved medical device that simultaneously measures attention, impulsivity and motor activity to speed up ADHD diagnosis and treatment evaluation
RIX Wiki: Software that enables people with learning disabilities to share personal health and care information for effective person-centred support in their communities
Safe Steps: Reducing the number of preventable falls in the ageing population through digital, evidence-based interventions
The WaterDrop: A low-cost, high impact innovation that enables patients to easily access fluids at any time without needing to call for help to help prevent dehydration and avoidable intravenous drips

The AI in Health and Care Award: accelerating testing and evaluation of the most promising AI technologies

The AI in Health and Care Award: accelerating testing and evaluation of the most promising AI technologies

The AHSN Network welcomes the launch of the new Artificial Intelligence (AI) Health and Care Award. This will make £140 million available over three years to accelerate the testing and evaluation of the most promising AI technologies that meet the strategic aims set out in the NHS Long Term Plan.

The Award is run by the Accelerated Access Collaborative (AAC), of which the AHSN Network is a key member, in partnership with NHSX and the National Institute for Health Research (NIHR).

Guy Boersma, AHSN Network Digital & AI Executive Lead, commented: “We welcome the launch of this new fund to fast track the implementation of the most promising AI innovation into frontline care.

“It is an exciting development following the publication of our AI State of Nation report, supporting the creation of the Code of Conduct and now contributing to the distribution of funding to accelerate testing and evaluation of AI technologies.

“AI has the potential to address the many challenges impacting services today, such as those around workforce and the ageing population. As part of the Accelerated Access Collaborative, the AHSN Network looks forward to supporting this programme through the adoption and spread of AI across our strong research and innovation network.”

About the AI in Health and Care Award

The Award will support technologies across the spectrum of development: from initial feasibility and conception through to initial NHS adoption and testing of the AI technology within clinical pathways.
Initially, it will focus on four key areas: screening, diagnosis, decision support and improving system efficiency.

The AI Award is part of the £250 million funding given by the Department for Health and Social Care to NHSX to establish an AI Lab aimed at improving the health and lives of patients. The Award forms a key part of the AAC’s ambition to establish a globally leading testing infrastructure for innovation in the UK.

A call for applications for the Award will run at least twice a year through an open competition to identify appropriate AI technologies for support into the NHS.

The call for applications for the first Award is now open. A second call will be launched in summer this year.

First competition – application information

The application process for the first competition opened on 28 January 2020 and closes at 1.00pm on 4 March 2020. Applicants will be able to identify which phase they should apply for using the self-assessment criteria. Full details are available here.

Support from the AHSNs
Innovators interested in applying for the AI in Health and Care Award are encouraged to talk to their regional AHSN for advice and support. Find your nearest AHSN on our Innovation Exchange digital gateway here.

AI Event – 3 February 2020
The Accelerated Access Collaborative, NHSX and NIHR are holding an AI Event in London on 3 February. This will provide information about opportunities and support available to AI innovators and technologies at all stages of development.
Come to the event to find out more about the most recent developments and upcoming opportunities, hear about the experience of an SME developing an AI product in the NHS, and find out about organisations such as the AHSNs that can support collaborations. In addition, there will be the opportunity for networking and establishing new connections.
Book your place here.

Webinars

A series of webinars are being organised to provide more information to potential applicants:

Initial information session: 31 January 2020, 11-12.00 Join here
Applicant Webex: 4 February 2020, 11:00-12:00 Join here
Applicant Webex: 11 February 2020, 11:00-12:00 Join here
Applicant Webex: 18 February 2020, 11:00-12:00 Join here
Applicant Webex: 25 February 2020, 11:00-12:00 Join here

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Meet the innovator: Christian Moroy

Meet the Innovator

In this series, we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with Christian Moroy, Co-founder & CTO of Edge Health; supporting NHS organisations use data more effectively to increase theatre utilisation and reduce cancellations.

Pictured above: Christian Moroy, Co-founder & CTO of Edge Health.

Tell us about your innovation in a sentence

SpaceFinder is a booking support software that enables hospitals to accurately predict how long surgical operations will take and then support staff in optimally scheduling them using available theatre space.

What was the ‘lightbulb’ moment?

We were working with an NHS Trust that struggled with underused operating theatres. We noticed that some theatres were empty while staff struggled to schedule life changing operations. This made us realise that scheduling was a truly difficult problem that required a solution.

What three bits of advice would you give budding innovators?

  1. Don’t make presumptions – spend time ‘on the ground’ or at the front line of the services you want to help. You can only really learn about problems that exist from experiencing them or being with the people who experience them every day;
  2. Create space and time to be creative – it is important to learn new things and attempt new approaches to problems you see but you need to prioritise that or you’ll never be able to fit it into your day to day; and
  3. Be strategic – once you have a great idea you might be impatient to get it out there. Implementing innovations, particularly in health care can be a long journey and there is a real skill in being prepared and equipped for that.

What’s been your toughest obstacle?

NHS IT is inconsistent between hospitals and often local teams are really stretched. Trying to get the information needed can be slow at times.

What’s been your innovator journey highlight?

Joining the DigitalHealth.London Accelerator! We were really proud to have been successful in getting on the programme and we are really making the most of the support, guidance and connections.

Best part of your job now?

Working with great people across all parts of the health system and keeping up to date with the latest technology at a time of great flux in the area.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Make processes and standards simpler. I’d support healthcare providers in creating standardised systems for key services into which third party suppliers can easily plug into. This would enable an “App Store” like situation that innovators could offer their services quicker and more effectively across different Trusts.

A typical day for you would include..

We usually start the day with a team meeting in the Edge office discussing ongoing projects. As a team we work across several projects so it is important to regularly catch up with each other. Then I would visit a Hospital Trust to take part in a workshop on how to implement SpaceFinder!

For more information, visit their website at edgehealth.co.uk or follow them on Twitter @edge_health_

Meet the innovator: Shaun Azam

Meet the Innovator

In this series, we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with Shaun Azam, CEFO at Sweatcoin; an app that incentivises physical activity by converting steps into points that can be exchanged for actual rewards.

Pictured above: Shaun Azam, CEFO at Sweatcoin.

Tell us about your innovation in a sentence

Through our digital app Sweatcoin, we incentivise people to be more active by converting steps into reward points that have real world value.

What was the ‘lightbulb’ moment?

Realising that modern technology makes us lazy, and as humans we need instant rewards for effort (which is why most of us struggle to go to the gym for sustained periods). Hence, our app that converts steps into points with real value.

What three bits of advice would you give budding innovators?

    1. Listen to your users! You are building your product for them, so listen and take on board what they want.
    2. Don’t test ideas, test a hypothesis – ideas are real life applications and sit above a core hypothesis. When you test a hypothesis, you also test a whole host of ideas, saving vast amounts of time.
    3. I coined an acronym for this – ABA – Always Be Adding. Everything you do should be always be adding value to the business – we’re in a digital age, so use as many tools and apps as you can to create efficiency + cost savings, so you can focus on things that will ADD value to the business. Also, delegate whenever possible.

What’s been your toughest obstacle?

Overcoming the complexity of the healthcare system – we are fortunate in that our product has the ability to improves the lives of everyone in the world. Along with this comes difficulties around ensuring our product accurately caters for these vastly different demographics.

What’s been your innovator journey highlight?

Academics at the University of Warwick investigated the impact of incentives on physical activity – they used Sweatcoin to do this. Their academic study was published in the British Journal of Sports Medicine and found that Sweatcoin helped users walk +20% more each day, even after six months.

That was the moment that we realised that we ARE making the world more active, and that all the struggles were worth it.

Best part of your job now?

Genuinely improving the quality of lives of millions of people, every day. We receive countless messages from our users, informing us that Sweatcoin has motivated them to walk more, and how it has contributed to their improved physical + mental health.

Receiving these messages is truly incomparable.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

I would include a line item in NHS budgets, that is designated to be spent with SME’s – this would foster the uptake of new digital solutions that have the potential to improve healthcare and patient journeys across the NHS.

A typical day for you would include..

Trying to grow and sell our product – we operate on two week ‘sprints’ – this means we aim to release new features of our product every fortnight. As you can imagine, this means countless user focus groups, product tests, and iterations.

The product is one aspect – selling it is the other! I’m a big believer in ‘people buy from people’ – so most of my remaining day is around meetings, understanding open opportunities, and communicating the value prop of Sweatcoin.

For more information, visit their website at sweat coin.com or follow them on Twitter @Sweatcoin

Meet the innovator: James Flint

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with James Flint, CEO and Co-Founder at Hospify; a compliant, trusted healthcare messaging app.

Pictured above R – L: James Flint, Co-founder and CEO with Neville Dastur, Co-founder at Hospify.

Tell us about your innovation in a sentence

Available for free in the Apple and Android app stores, Hospify puts a simple, affordable alternative to non-compliant consumer messaging services like WhatsApp, Viber, Telegram and Messenger directly into the hands of healthcare professionals and patients.

What was the ‘lightbulb’ moment?

Meeting with the Head of Health for the Information Commissioner’s Office in 2015 and discovering that, while a very big chunk of the NHS was using WhatsApp to communicate while at work, once GDPR arrived in 2018 they were going to have to stop doing this.

What three bits of advice would you give budding innovators?

    1. Be prepared for the long haul. And I mean long.
    2. Keep it simple.
    3. Never miss lunch.

What’s been your toughest obstacle?

Getting sufficient funding, without a doubt.

What’s been your innovator journey highlight?

Getting on the NHS digital heath accelerator last year. It felt like we’d finally been given the official stamp of approval.

Best part of your job now?

Meeting nurses and hearing directly from them what a difference Hospify can make to their working lives.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Implement and support proper health data interoperability standards. I know this Is finally happening, but it’s still the most important single thing that needs to be done.

A typical day for you would include..

Answering a lot of email, talking to my development team, meeting or calling potential investors, networking or promoting Hospify at some kind of health event, answering customer support questions about the platform. Usually all on the same day and sometimes all at the same time!

For more information on Hospify visit www.hospify.com, Facebook, LinkedIn or follow them on Twitter @hospifyapp

Meet the innovator: Lydia Yarlott

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we caught up with Lydia Yarlott, Co-Founder at Forward Health; a secure messaging and workflow app, connecting care workers around patient pathways.

Pictured above: Lydia Yarlott.

Tell us about your innovation in a sentence

Forward is a mobile communications platform aiming to connect healthcare professionals for the first time.

What was the ‘lightbulb’ moment?

Probably being a first year doctor on my own in an NHS ward at 2am in the morning trying to get help for a deteriorating patient and being unable to contact anyone. Poor communication leads to a real feeling of helplessness, and I want to change that for doctors and nurses everywhere. It’s hard to believe we’re still using pagers and resorting to WhatsApp to get hold of each other in hospitals, so it wasn’t so much a lightbulb moment as an increasing feeling that something had to change!

What three bits of advice would you give budding innovators?

    1. Talk to everyone, and anyone, you can about your idea. You never know what will happen next. My great friend Will worked with me as a junior doctor; he’s now with us on Forward full-time. We never would have had him as part of the team if we hadn’t spent hours on night shifts discussing the problem together!
    2. Find a Co-Founder (or several!) I couldn’t imagine doing this alone. Philip and Barney are both amazing people and amazing leaders, and it’s their drive and optimism that got us to where we are today – 5% of the doctors in the UK and growing. Whenever one of you is losing faith (inevitable at times!) the others can put you back on your feet and help you with that resilience you need in spades to be a successful Founder.
    3. Care about your problem more than your solution. Get as close to it as you can and stay there. Your solution will be wrong first time around, but as long as the problem isn’t solved, you have a chance of something really worthwhile.

What’s been your toughest obstacle?

Personal doubt!

What’s been your innovator journey highlight?

Getting our first real use cases. Watching our product change the way people work, resulting in better, faster care for patients. We have an amazing group of physios and orthopaedic surgeons using Forward to streamline shoulder surgery for patients, and another group who are using it to coordinate the multidisciplinary team in paediatric allergy. I can’t get enough of those stories because I know how tough it can be on the frontline of the NHS.

Best part of your job now?

The great privilege of working as a doctor and as a Co-Founder. I love clinical work, but I get frustrated by outdated systems, and I would hate it if I couldn’t focus on changing that. I care about healthcare at a systemic level and I want the NHS to survive, but I know that for that to be the case things will have to move forward, fast. I want to be a part of that.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Get Trusts talking to one another and sharing what they do. Incentivise knowledge transfer – both successes and failures. Share the ways in which they are working with others, including start-ups and small businesses, to foster innovation at scale.

A typical day for you would include..

A typical day being a paediatrician is just that – looking after sick children! I’m a junior doctor, so I’m still learning a lot, and working closely within a team to achieve the best outcome for the patient. When I’m at Forward, I spend most of my time meeting with the team to discuss progress and strategy, representing the clinical face of the company and the problem we’re trying to solve. The two jobs couldn’t be more different, but ultimately they are focused on the same thing – improving healthcare for everyone. I love what we’re building at Forward and I love the team – even those of us who aren’t from a healthcare background are driven by the mission to improve communication, and you can feel that energy walking into the office.

For more information on Forward Health visit www.forwardhealth.co or follow them on Twitter @ForwardHealth_

Meet the innovator: Vivek Patni

Meet the Innovator

In this series we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we spoke to Vivek Patni, Director and Co-Founder of WeMa Life; an online marketplace that brings customers and their families together with social care and community care service providers.

Pictured above: Vivek Patni.

Tell us about your innovation in a sentence

WeMa Life is an online marketplace that brings customers and their families together with social care and community care service providers; giving choice, accessibility and efficiency in the service procurement and delivery pathway.

What was the ‘lightbulb’ moment?

As an informal carer for my grandfather, I was immediately shocked by the lack of innovation in supporting families to find, coordinate and manage local care services for their loved one, hence WeMa Life was born. I find online marketplaces very convenient and use them for so many aspects of my life – products, clothes, hotels, restaurants – I knew a similar digital environment was needed for care services. Using WeMa Life as a customer I can search, compare, purchase and rate local care services whilst as a provider I can digitise the outdated, manual, paper-based visit records and manage my daily business activity.

What three bits of advice would you give budding innovators?

    1. Stay flexible: it’s tempting to start a business with a clear idea of how things will unfold; but this is rarely the case. Pivot and react to obstacles and have an open approach to finding the best solutions to all your problems.
    2. User experience: test your product constantly and get as much feedback as you can from all your user groups. Simple solutions sit very well in such a diverse industry.
    3. Be creative in your approach to developing tech and running your business. There are so many applications and tools to create efficiency and cost saving in finding resources, marketing and development, so use them!

What’s been your toughest obstacle?

Where I had faced the difficulty from a customer side of social care, I was less aware of the complexity in delivering publicly funded social and community care to different user groups. This meant learning the nuances of each service type/provider and creating a fluid product that would fit all.

What’s been your innovator journey highlight?

Designing the tech architecture from scratch, building an international technology development team and bringing my ideas to life in just eight months is something I am very proud of.

Best part of your job now?

Taking my product into the market! Now that the product is live, I am driving its use through digital marketing and sales. I meet so many interesting people on a daily basis who bring exciting new ideas to what we do – my mental technology roadmap is never ending.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

I would give more opportunity and financial incentives to SME’s. There are a huge number of SME’s with great ideas and technology, they tend to be more fluid, interoperable and customisable to the needs of the NHS; they would be able to make a real change to the daily lives of providers and customers.

A typical day for you would include..

Typically, my days are devoted to technology and selling. My morning tends to be engagement with my India tech team to make sure we are always refining and innovating our solution. Afternoons will be selling, calling and meeting as many people as I can. I get energised by talking to people about what we do so I try to do that as much as possible.

For more information on WeMa Life visit www.wemalife.com or follow them on Twitter @wemalife

Meet the Innovator

Meet the Innovator

Each issue we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we spoke to Dr Sukhbinder Noorpuri, Founder and CEO of i-GP, an online consultation platform to allow patients faster access to primary care for minor illnesses.

Pictured above L-R: Dr Sukhbinder Noorpuri with Co-Founder, Dr Aleesha Dhillon.

Tell us about your innovation in a sentence

i-GP provides digital consultations for minor illnesses, using interactive pictures and online questions. It is accessible to patients 24/7 from any device, and 90% of users can start their treatment within just one hour.

What was the ‘lightbulb’ moment?

When I was working as a GP, I met Michael, a 70 year old gentleman who waited three hours to see me at a walk in centre back in 2015. I thought that there must be an easier way to access healthcare. So I started looking into alternatives, and when I found none, I decided to go about creating one. I have been fortunate enough to have a great Co-Founder in Aleesha who has been instrumental in developing creative solutions to all the challenges that we have encountered.

What three bits of advice would you give budding innovators?

  • Have a vision and make it a big one – set your goals globally rather than just locally in the spirit of true disruption.
  • Be relentless in the pursuit of this vision and always try and learn from every experience or opportunity which comes your way – know your market, keep reading about it and stay focused.
  • Build a world class team and inspire them to believe in the company mission. Be confident in your leadership and enjoy the process. A successful entrepreneur may build a well respected company, but a successful team will change the world.

What’s been your toughest obstacle?

Healthcare innovation is very challenging because impact takes time to achieve. However, your clinical experience is really the key differentiator in the marketplace. If you genuinely feel you have a clear perspective on the problem and have created the solution then building the evidence for your product, despite being time consuming, is the clearest way to show its potential.

Some regard regulation as being a tough element of service delivery, but embrace the challenge as a well executed process is the reason you will stand out in the industry.

What’s been your innovator journey highlight?

Over the last three years, we have won or been shortlisted for 22 healthcare awards as a result of the innovations we have developed in digital care. This has led us to international recognition and the opportunity to showcase i-GP at Conferences all over the world.

Learning to adapt and raise healthcare standards has been a reflection of the dedicated team approach to the venture. However, this recognition is secondary to the feedback we receive from our patients as this is our main driving force. Impacting the patient journey to care on a daily basis  is the motivation and inspiration to transform traditional routes of service. For example last week, we treated a patient who was due to catch a flight abroad for her sister’s wedding but was suffering with a urinary tract infection. It was late at night, she was in a rush and her chosen pharmacy was closed. We managed to arrange her prescription at the chemist within the airport just before she was due to take off. When she returned she was so thankful that her trip hadn’t been ruined by illness and she had been well enough to enjoy the celebrations.

Best part of your job now?

Without a doubt, my greatest fulfilment comes from leading our team. We are all passionate about seizing this opportunity in time to showcase the good that technology can bring to healthcare and the NHS. Digital health is still very much in its early stage of adoption and even though smartphones have been commonplace for several years, we are still on the cusp of widespread digital use. The service that we implement today, we hope, will continue for many years to come.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

There has been a real drive recently with Rt Hon. Matthew Hancock advocating technology to modernise the NHS. Accompanying this, are the additional Government funds being made available to trial new products. This combination offers a paradigm shift from previous regimes and as innovators, we are very much looking forward to this filtering down to provide new opportunities. I also feel it is imperative that decision makers utilise patient feedback to help determine the future course and not just rely on industry advisers.

A typical day for you would include..

Most days are very varied due to the wide scope of avenues we are exploring at i-GP. I usually like to hold key meetings in the morning with either members of the team or board to review processes and define our future strategy.

We have a schedule over the week to assign time to all the key aspects of service from marketing to patient outcomes and from technology developments to the financial structure we have adopted. Reflection is part of this process and the opportunity to network with other innovators is often on the timetable to ascertain the potential for collaboration.

Liasing with the Accelerator team and our navigator Sara is also a key part of our time as we look to integrate further into the NHS.

We would like to take this opportunity to congratulate Dr Sukhbinder Noorpuri who recently won the Chairman’s Entrepreneur Award (pictured above) at the TiE Awards Wednesday 5 December. Find out more about the awards here

For more information on i-GP visit i-gp.co.uk or follow them on Twitter @wellness_igp_uk

Meet the Innovator

Meet the Innovator

Each issue we’ll get up close and personal with an innovator asking them to share their thoughts and experience from their journey into the world of health and care innovation. In our latest edition, we spoke to Dr Nicholas Andreou, Co-Founder of Locums Nest, a staff bank management app; connecting healthcare professionals to temporary work.

Pictured above r-l: Dr Nicholas Andreou with fellow Co-Founder of Locums Nest, Ahmed Shahrabanian.

Tell us about your innovation in a sentence

Locums Nest bridges the gap between hospitals and doctors. Making staff vacancies easier and simpler to fill, without the expensive agency middle man.

What was the ‘lightbulb’ moment?

Working as junior doctors in the NHS and experiencing first-hand the frustrations and inefficiencies of filling gaps in the rota.

What three bits of advice would you give budding innovators?

  • Be tenacious- don’t take no for an answer, have thick skin
  • Hire people with purpose who believe in your message
  • Be kind to everyone you meet.

What’s been your toughest obstacle?

Trying to positively change an established institution, with large long-standing incumbents. Challenging the status quo.

What’s been your innovator journey highlight?

With our help, a Trust managed to staff a winter pressures ward without going to an agency. This meant they saved £1.6m in the first 10 months.

Best part of your job now?

Meeting different people in different environments; realising the NHS is enriched with experience and expertise from a vast range of backgrounds.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

Open up the barriers to meeting the right people in the system to support innovation.

A typical day for you would include..

There’s no such thing! One day I could be travelling across the country for meetings, in the office for a full day product meeting or spending the day supporting our NHS clients.

Contact us

W: locumsnest.co.uk

T: @locumsnest

From the “Mortality Aware” to the “Baby Boomer Boozers”, we all need help to cut through the app…

From the “Mortality Aware” to the “Baby Boomer Boozers”, we all need help to cut through the app…

A new report out today from the International Longevity Centre – UK, Cutting through the App: How can mobile health apps meet their true potential?brings together a whole range of statistics and analysis on the current state of play with health apps. It’s a good read and identifies several health apps that have been proven to reduce unhealthy behaviours.  It’s the latest report to emphasise the potential of digital health. From apps that help tackle the devastating impact of insomnia, to those that make it easier for anxious teenagers to discuss mental health as well as apps to tackle diabetes, the reality is that healthcare can be in your pocket.

The report identifies several population groups in the UK that could benefit the most from effective health behavioural change apps. These include:

  • Nearly 1 million ‘baby boomer boozers’ who are over 60, drink frequently and use a smartphone;
  • 760,000 ‘living fast, dying young’ who are under 40 and smoke, drink frequently, have a smartphone and regularly use the internet;
  • 5.7 million people who ‘just need a push’ and who eat healthy and don’t smoke, but drink moderately and rarely exercise;
  • 2 million ‘connected, healthy and young’ who eat well, exercise frequently and regularly use the internet.

While these groups are found to have a huge opportunity to benefit from health apps, the biggest barrier is the sheer volume of apps out there and the difficulty this adds when it comes to sorting the best from the rest. The NHS apps library is applauded for its approach but complexity for consumers remains.

At AHSNs, we see the way that this complexity can be a barrier for busy clinicians too. With so many digital health innovations to choose from, finding the time to assess and assure them can be incredibly tough. That’s why a key part of the role of AHSNs is to work with the NHS up and down the country to cut through this noise, and find and spread the kind of proven digital innovation that makes a difference.

If you’re a clinician and need help “cutting through the app” you can browse examples of the innovations we support, including apps, here:

https://www.england.nhs.uk/ourwork/innovation/nia/

https://digitalhealth.london/accelerator/companies/

If you need advice about an innovation, contact us at hin.southlondon@nhs.net

Meet the Innovator

Meet the Innovator

In our latest edition, we spoke to Mike Hurley, creator of ESCAPE-pain – a rehabilitation programme for people with chronic joint pain. Mike is currently a Professor of Rehabilitation Sciences at St George’s University of London & Kingston University as well as Clinical Director for the Musculoskeletal theme at Health Innovation Network.

Tell us about your innovation in a sentence

ESCAPE-pain “does exactly what is says on the tin”, it’s a rehabilitation programme for older people with chronic knee or hip pain (often called osteoarthritis) that helps participants understand why they have pain, what they can do to help themselves cope with it, and guides them through an exercise programme that helps them realise the benefits that can be attained from being more physically active.

What was the ‘lightbulb’ moment?

Not sure it was a lightbulb moment, it was more like one of the low energy lights slowly coming on! But there were two turning points that have led to ESCAPE-pain.

The first was realising the impact of pain on people’s everyday physical and psychosocial function was as important to them as the sensation of pain itself, and that addressing these impacts is as important as minimising pain.

The second was realising the importance muscle plays in causing joint pain and joint damage. We used to think joint pain was caused by damage to joints that resulted in pain, this stopped people doing their regular activities, which caused muscle weakness and makes the joint susceptible to further damage. However, we highlighted muscles are very important for protecting our joints from abnormal movement and suggested impaired muscle function that occurs as we get older may initiate joint damage. Thus, muscle is a cause rather than simply a consequence of joint damage. If that’s true then maintaining well-conditioned muscles through exercise-based rehabilitation programmes, we might prevent or reduce joint pain and damage, and improve people’s quality of life.

Coupling the first light bulb moment – addressing the psychosocial impact of pain – with the second light bulb moment – experience and understanding of the value of exercise – gives us ESCAPE-pain.

What three bits of advice would you give budding innovators?

  1. Prove your innovation works – if people aren’t convinced it is useful to them why would they use it?
  2. Surround yourself with a team of clever, hardworking people who believe in you and the innovation.
  3. Keep your eyes on the prize – wide implementation – and be prepared for lots of ups and downs and hard work convincing the multitude of non-believers that your innovation works.

What’s been your toughest obstacle?

Some of the conversations we had with commissioners would have been laughable if they weren’t so depressing. Financial pressures mean people delivering the programme continually want to reduce the number of sessions, but we know doing that reduces its effectiveness. And even though commissioners were often convinced about the need for the programme and wanted to do the right thing, the requirement to focus on short term benefits meant that anything taking more than a year to show benefits, whether health or cost, was of little interest. Many felt unable to invest in services where the benefits are felt by other parts of the health system, for example taking the pressure off primary care. Often commissioners could hear the madness of what they were saying even as they articulated it, but that didn’t change anything. It was tough and these issues really do slow the spread of innovation.

What’s been your innovator journey highlight?

Getting the unwavering backing of the HIN. In late 2012, I was about to give up on getting ESCAPE-pain adopted clinically, because there were no channels for innovative healthcare interventions to spread across the NHS and beyond. Then I answered an email enquiring about local MSK research in south London from its newly founded Academic Health Science Network, met with the Managing Director and frankly my professional life took a new, exciting and very fulfilling turn for the better.

Best part of your job now?

There are two:

Working with the MSK team is terrific and fun. They work so hard to make it everything work. It’s a privilege to work with such a lovely group of people.

The second great thing is the kick the whole team gets from the positive feedback we get from ESCAPE-pain participants. It never ceases to make me feel very humble and honoured to be able to help people.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

I’d start “NICE Innovations”, a body that would screen potential (digital, models of care and service) innovations, pick the most promising, work with innovators and the health systems to find out what works (or not), why (not), and then actively promote and incentivise the health and social care systems to adopt or adapt effective innovations. Its kind of happening at the moment but feels fragmented, so it needs to be brought together to make it more effectual and “given teeth”.

A typical day for you would include..

The great thing about my work is that there is no typical day. I usually wake about six, make a cup of tea and listen to the news on the radio before heading into the new day. That could involve writing papers, grants, presenting at conferences, attending meetings at the HIN or St George’s, lecturing, mentoring students or clinicians, figuring out how to get our MSK work seen and adopted.

Find out more about ESCAPE-pain by visiting the website at www.escape-pain.org or following them on twitter @escape-pain

Contact us

W: chc2dst.com and ieg4.com (main company website).

T: @IEG4

Meet the Innovator

Meet the Innovator

In our latest edition of Meet the Innovator, we caught up with Simon Williams of CHC2DST, a cloud based digital solution for continuing healthcare assessments. Simon is currently the Healthcare Director at IEG4 Limited.

Tell us about your innovation in a sentence

CHC2DST supports the digital transformation of the Continuing Healthcare (CHC) Assessment process by digitising the forms used in the national framework and automating workflow processes to improve patient service, boost productivity and control CHC care package allocation.

What was the ‘lightbulb’ moment?

When we saw that a complex national process relied upon the copying and transmission of reams of paper across multiple stakeholders, it was clear that the process would be impossible to manage effectively and, that, through automation, efficiencies and service quality improvements could be realised.

What three bits of advice would you give budding innovators?

  1. Be sure the challenges you are solving are recognised within the NHS and then be prepared for a long gestation period
  2. Find some NHS body/bodies who become early adopters, with whom you can collaborate to prove the solution within the NHS
  3. Promote your innovation at multiple levels within NHS to gain ‘share of mind’.

What’s been your toughest obstacle?

Despite a direct call to action from Matthew Swindells and Jane Cummings in Summer 2017 to drive up performance against the 28 Day National Standard for decision turnaround, the biggest challenge is engaging with the CCGs who are struggling to run the existing paper-based process. From NHS England Quarterly Situation Reports for CHC, we can see that many London CCGs would benefit from digital transformation of the assessment process. We are keen to talk to the CCGs in South London. An hour invested in watching a webinar would bring the digital transformation benefits to life.

What’s been your innovator journey highlight?

When the alignment of NHS bodies came together effectively under the auspices of the Yorkshire & Humber AHSN to create a focussed, specific event targeted at an audience of CHC practitioners. NHS Strategic Improvement for CHC explained the importance of improving the area to NHS England. Cheshire and Wirral CCGs discussed their CHC transformation journey supported by our technology and through collaborative working with us. The result was a further take up of the innovation and an increased awareness amongst the 20-odd Y&H AHSN CCGs in attendance that an alternative to the status quo was available and proven to work.

Best part of your job now?

When people who are working very hard to manage and execute the existing assessment process see how our solution puts them in control of their workload.  The ‘lightbulbs’ go on during the demo and the feedback we receive is positive . It’s great to know that we are helping to making a contribution to improve ‘our NHS’ in this area.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

For all service leads, make exploring and championing innovation part of the job description on which they are evaluated. Create a National Innovation Channel which holds approved content which can be accessed by NHS professionals to make it easier to find solutions in use in the NHS.

A typical day for you would include..

Reaching out to NHS stakeholders in AHSNs, CCGs, and NHS Executive Management to highlight CHC2DST’s capabilities to them and share results visible from NHS Quarterly Situation Reports for CHC. The data shows that CHC2DST helps to improve productivity by reducing unnecessary work activities, improves decision turnaround timeframes and improves CHC care package allocation.

IEG4 runs regular webinars to demonstrate CHC2DST to NHS Professionals working within the CHC area, without obligation. If it works for them, we help build stakeholder support and the case for change.

Contact us

W: chc2dst.com and ieg4.com (main company website).

T: @IEG4

Meet the Innovator

Meet the Innovator

In the first of our ‘Meet the Innovator’ series, we spoke to Asma Khalil, creator of the innovation ‘HaMpton’ (Home monitoring of hypertension in pregnancy). Asma currently works as a Consultant Obstetrician at St George’s NHS Foundation Trust.

Asma Khalil, creator of the innovation 'HaMpton' (Home monitoring of hypertension in pregnancy).

Tell us about your innovation in a sentence

New care pathway involving the use of an app for monitoring high blood pressure at home, empowering expectant mothers to be involved in their own care.

What was the ‘lightbulb’ moment?

I was having a dinner with my friend who had a heart attack and he showed me at the restaurant that he can monitor his heart rate using an App.

What three bits of advice would you give budding innovators?

  1. Do not give up
  2. Believe in yourself and your innovation
  3. Listen carefully for any feedback and think of it positively.

What’s been your toughest obstacle?

Finances. There are some small sources of funding that can make a big difference, like south London small grants, and I’d encourage people to take advantage of them. But finances are still the biggest challenge.

What’s been your innovator journey highlight?

2017 HSJ Innovation Award

NIA Fellowship

Finalist for the 2017 BMJ Innovation Award.

Best part of your job now?

The best part of any doctor’s job is when he/she helps someone who is suffering or could be going through a difficult/challenging time in their life.

When I come across a pregnant woman who used my innovation and hear her feedback (without knowing that it is me behind it).  I realise that I made a difference to this women’s life and her family. It makes me realise that my efforts are worthwhile.

If you were in charge of the NHS and care system, what’s the one thing you’d do to speed up health innovation?

I would ensure that the NHS Hospitals have innovations at the Heart of their practice and potentially link innovation with financial incentives. I would also ensure that innovations are integral part of the hospital review/rating.

A typical day for you would include..

Looking after my patients and trying my best to provide the safest and the best possible care that they deserve. It is very rewarding to be proud of what you do.

Find out more about HaMpton here.

Smartphones among digital tech transforming London’s NHS

News

Smartphones among digital tech transforming London’s NHS

Digital technologies – from smartphone apps that help people successfully manage their diabetes, avoid “no shows” at hospitals, to tools that save time for nurses and paramedics – are beginning to transform London’s NHS services.

For the first time, NHS providers in London have revealed the extent to which smartphones, the Internet and Bluetooth are improving patient care and look set to save the capital’s NHS millions each year.

Guy’s and St Thomas’ NHS Foundation Trust expects to save £2.5 million each year by reducing missed appointments through an app called DrDoctor which gives patients much more say in selecting a date and time of their choice, resulting in “no show” rates falling by 40%.

Health chiefs are also using smartphones to tackle a looming health crisis with London boroughs tackling type-2 diabetes.

Programmes run by the North West London Collaboration of Clinical Commissioning Groups, covering eight boroughs, are successfully tackling diabetes through digital technology. OurPath links an app to a fitness wristband and 3G connected weighing scales to provide clients with realtime updates that help tackle type-2 diabetes, and in studies has achieved an average 5.3kg weight loss, while Oviva has seen more than 200 people complete the online programme with an impressive 90 per cent completion rate.

Dr Tom Willis, diabetes clinical lead for the Collaboration, said: “GPS are by nature very busy, naturally sceptical and want evidence.”

The London Ambulance Service, which was praised for its speedy and high quality care to the victims of the recent London Bridge terrorist attacks, is a key adopter having helped adapt the Perfect Ward audit tool specifically for its ambulance stations. The city-wide service has also developed Perfect Kit Prep and cuts out medicines paperwork for faster ambulance care, these are being implemented across over 70 ambulance stations in the capital.

In Chelsea and Westminster another tool links a stoma bag, used to collect faeces and urine for more than 13,000 people who undergo surgery each year nationally, through Bluetooth to users’ smartphones. A discrete device called ostom-i Alert Sensor, developed by a patient innovator, provides alerts when the bag is full so users have more control over their daily life and, importantly, greater dignity.

A new report ‘Digital Leadership in London’s NHS’ reveals that within eight months the 31 start-ups and digital companies backed by an organisation called DigitalHealth.London have achieved strong uptake within the capital.

Download the report here